1 Reply Latest reply on Sep 14, 2016 1:32 PM by astorpiazzolla

    Premiere Elements Get Media problem

    astorpiazzolla

       

      ? ADOBE boasts 'real people 24 hours a day' - what are all these real people doing if they refuse to engage in LIVE CHAT or TELEPHONE exchanges with their customers? I have wasted 3 hours of my life trying/failing to get an answer to a simple question.
      Here's the question: if any editor who uses Premiere Elements can answer it I would be very very grateful. In order to edit video in Premiere Elements you have to GET MEDIA. Why oh why does the program, insist - whenever I try to import NEW files or DVD material - that 'file already exists' and refuse to import it?   It is very aggravating. Is there some way to disguise the new material in a format that GET MEDIA will allow in?
      Tony 'the Galloping Major'  Staving
      Premiere Elements is not part of the Cloud, I will move this to that forum
      Premiere Elements Forum http://forums.adobe.com/community/premiere_elements