1 Reply Latest reply on Sep 14, 2016 11:47 PM by Nanaky

    How to erase computer authorization.

    debbiet53400868

      I'm trying to erase my computer's authorization for Adobe Digital, in hope to fix the activation issue, Unfortunately, it's claiming my password is wrong, And there is no link to try and fix this. Ichanged my Adobe password this morning, But it's not being recognized. What do I do?   Thank you, Debbie

        • 1. Re: How to erase computer authorization.
          Nanaky Level 5

          Windows:

           

              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.

           

          Macintosh:

           

              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.