2 Replies Latest reply on Sep 19, 2016 9:43 PM by Steve Werner

    Cannot Add Anything to CC Library - Icons Grayed Out

    thomasc22321199

      Hi Everyone,

       

      One of my users is using Adobe CC 3.8.0.310, Indesign CC 2015.4 Release (11.4.1.102) as well as Illustrator CC 2015.3.1 Release (20.1.0) on a iMac Retina 5K 27" Late 2014 Model running OS X Yosemite v10.10.5

       

      The user had been able to add Graphics, Styles and Colors to the CC Library available in InDesign up until 2 weeks ago, when faced with the following problem: Screen Shot 2016-09-15 at 4.33.36 pm.png

       

      All of the buttons here are grayed out, and I have no idea how to fix it, I have tried the following

      • Full Reinstall of all Adobe Products and Adobe CC
      • Deleting the files of the OOBE folder in App Support, while logged in and while not logged in.
      • Deleting the CoreSync *.db files in CoreSync Folder under Adobe App Support, while logged in and not logged in.
      • Logging out of the user's account in CC and signing in as someone else.
      • Logging out of the user's account, restarting the PC, relogging into the user's account.
      • Restarting the PC.

       

      I'm so out of ideas!

       

      Please help!