12 Replies Latest reply on Oct 14, 2016 2:24 AM by Beverley Gray

    Can't access chat to cancel subscription

    johanh63599432

      Hi.

       

      When I press the X to cancel one of my subscriptions, it only says to contact you for cancelation.

      But there is no way to concact you except here.

       

      The chat don't work for me.

      When I try getting to the chat i only come to the page that says "contact chat", but I can't click anything.

      There is no visible way for me to access a chat?

       

      This is a huge problem.

       

      There should not be this hard to cancel a subscription.

      Why not just people cancel with the X?

       

      I have two plans, both have creative cloud, but only one has a user.

      I wan't to cancel the one without any user on.