You're going to need to describe in full detail what you do and what version of InDesign you have. Screen shots may be needed (BUT DON'T EMAIL THEM!)
Have you made all the updates/patches for your InDesign version?
Thanks for responding to me dude. I really appreciate it. I will ask the user what version they are on. Thanks. You are a God send! I will keep you updated.
You'll need to give the full version number, for example the latest version of InDesign is CC2015.4 (11.4.1). Also we need which Operating system and version.