3 Replies Latest reply on Sep 20, 2016 1:36 AM by Nanaky

    Erase autorisation


      I can't download a book from National Library. Error message:  E_ACT_NOT_READY.

      Yet, I have an ID and a password. I was advised to clear permission, then put it back.

      Unfortunately another message informs me: failed to clear approval!


      What do I do?

      Thanks for any help.

        • 1. Re: Erase autorisation
          Nanaky Level 5



              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.




              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.

          • 2. Re: Erase autorisation
            sylvieb2167919 Level 1

            Thank you, thank you, THANK YOU !!!

            I can now read my books borrowed from the digital library ! Yessssssssssssss

            • 3. Re: Erase autorisation
              Nanaky Level 5

              You are welcome.