3 Replies Latest reply on Sep 20, 2016 1:36 AM by Nanaky

    Erase autorisation

    sylvieb2167919

      I can't download a book from National Library. Error message:  E_ACT_NOT_READY.

      Yet, I have an ID and a password. I was advised to clear permission, then put it back.

      Unfortunately another message informs me: failed to clear approval!

       

      What do I do?

      Thanks for any help.

        • 1. Re: Erase autorisation
          Nanaky Level 5

          Windows:

           

              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.

           

          Macintosh:

           

              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.

          • 2. Re: Erase autorisation
            sylvieb2167919 Level 1

            Thank you, thank you, THANK YOU !!!

            I can now read my books borrowed from the digital library ! Yessssssssssssss

            • 3. Re: Erase autorisation
              Nanaky Level 5

              You are welcome.