5 Replies Latest reply on Sep 22, 2016 6:40 AM by MobileDeveloperCK

    Ver 16.09.20 crashes on iPad Mini iOS 9.3.5

    nemgue

      Acrobat crashes at anytime that I  try to draw on a PDF

        • 1. Re: Ver 16.09.20 crashes on iPad Mini iOS 9.3.5
          MobileDeveloperCK Adobe Employee

          Hi,

           

          We apologize for the inconvenience.

           

          Would you please provide more details about the crash so that we can investigate further?

           

          • Does the crash occur with a particular PDF document or any other PDF documents?  Would you try with other PDF documents to see if you experience the same crash?
          • Would you please confirm that the crash occurs when you use the pencil drawing tool below?
            CommentingToolbar.png
          • Does the crash occur (a) immediately after selecting the pencil drawing tool or (b) after drawing on a PDF for a while?

           

          Thank you for your help.

          • 2. Re: Ver 16.09.20 crashes on iPad Mini iOS 9.3.5
            nemgue Level 1

             

             

            • Does the crash occur with a particular PDF document or any other PDF documents? Would you try with other PDF documents to see if you experience the same crash?

            First of all, the document was created from a collection of images. I tested the pencil tool on other document with texts and images. Draw on the text, no problem; but if I draw over the image, the app crashes.

             

             

            • Would you please confirm that the crash occurs when you use the pencil drawing tool below?
              CommentingToolbar.png

            Yes, is the pencil drawing tool

            IMG_0002.PNG

             

             

            • Does the crash occur (a) immediately after selecting the pencil drawing tool or (b) after drawing on a PDF for a while?

             

             

            Just a few seconds after drawing on the PDF, and save the drawing

             

            IMG_0003.PNG

            thanks to you!

            • 3. Re: Ver 16.09.20 crashes on iPad Mini iOS 9.3.5
              MobileDeveloperCK Adobe Employee

              Hi,

               

              Thank you very much for the information.

               

              Draw on the text, no problem; but if I draw over the image, the app crashes.

               

              I tried with a couple of PDF documents containing text and images.  However, I was not able to reproduce the crash after tapping the Save button in the top toolbar.

               

              I suspect that something in your PDF document triggers a bug in Acrobat and results in crash.

               

              Would you be willing to share your PDF document with us (Adobe) so that we can investigate the cause of the crash?  I sent you a forum private message with the instructions on how to share your document with us.

               

              Thank you for your help!

              1 person found this helpful
              • 4. Re: Ver 16.09.20 crashes on iPad Mini iOS 9.3.5
                MobileDeveloperCK Adobe Employee

                Hi nemgue,

                 

                Thank you for sharing your PDF document (privately) with us. 

                 

                We will investigate the problem using your PDF document and let you know what we find.

                • 5. Re: Ver 16.09.20 crashes on iPad Mini iOS 9.3.5
                  MobileDeveloperCK Adobe Employee

                  Hi nemgue,

                   

                  Acrobat Reader 16.09.21 is available in the App Store now.

                   

                  It should resolve the frequent crashes that you have experienced.

                   

                  Please give it a try and let us know if it works for you.

                   

                  We apologize for the inconvenience.