8 Replies Latest reply on Sep 21, 2016 9:49 PM by tomandre

    Premiere Pro CC giving "unable to create image buffer" error and crashing after installing a GeForce GTX 1070 video card.

    tomandre Level 1

      Hi all,

       

      I recently installed a GeForce GTX 1070 videocard and current drivers into my editing rig, excited for the potential leap in rendering and playback (I was previously using a very old ASUS Radeon HD 7850). I have had nothing but problems since.

       

      When I first tried opening a Premiere project, the audio refused to play (speakers, headphones, everything...I looked at the volume mixer while playing through the timeline and no audio was showing up). Everything else seemed fine. I closed, cleared the cache, opened Premiere again, this time holding down Alt while doing so to reset the preferences. Opened fine, audio played back fine, only now Premiere was stuck endlessly generating PEK files for a short audio clip in the project.

       

      After a very long bit of troubleshooting across the forums, I went ahead and did a full uninstall of Premiere Pro and After Effects, then reinstalled both programs to their current versions (2015.4 and 2015.3, respectively). No more PEK generation issues, but something far worse. Now, every time I try to edit with CUDA Acceleration enabled, I can get maybe five minutes of performance out of Premiere before I get "unable to create image buffer" errors, warning notifications from Windows that the computer is low on memory, and eventually, a full crash where the screen goes black, flickers a couple times, then stays black for good, with only the mouse cursor displayed onscreen.

       

      The footage I'm editing is all Go Pro footage, no effects applied. I'm doing this for a client and need it ready within a week, but the constant crashing makes it hard to work around. I can get it to more or less work by switching Renderer settings to Software Acceleration Only, but it is much slower and the memory still gets eaten up like crazy (If I open up Task Manager and start scrubbing through the timeline I can watch the memory usage get up to 95% within about 20 seconds). Playback consequently suffers after the RAM is filled to nearly full.

       

      Technical Specifications

      Premiere Pro CC 2015.4 (latest version)

      OS: Windows 10 Pro (Version 1511)

      CPU: Intel(R) Core(TM) i7-5820K CPU @ 3.30GHz

      RAM: 16GB

      GPU: EVGA GTX 1070 (latest drivers)

      SSD (OS and Adobe Suite installed): SanDisk Internal SSD 240GB 2.5-Inch SDSSDA-240G-G25

      Hard Drive (where I keep my media files): WD Black 2TB Performance Desktop Hard Drive: 3.5-inch, SATA 6 Gb/s, 7200 RPM, 64MB Cache

      Motherboard: ASRock X99 Extreme4 LGA 2011-3 ATX Intel

       

      Source Footage -The source footage is about one hour of Go Pro footage, all laid out on the timeline, no effects applied (I am simply trying to edit the original footage into a shorter video).

      Type: MPEG Movie (.mp4)

      Image Size: 3840 x 2160

      Frame Rate: 29.97

      Pixel Aspect Ratio: 1.0

       

      It is worth noting that with my dusty old Radeon GPU I was able to edit these clips with ease. No playback issues, no image buffer issues. I don't recall seeing my RAM ever go above 60% usage when I had that card installed.

      Also worth noting, other than Premiere, I've noticed absolutely no issues and the video card itself seems to be working great. I can play MGSV at max settings with perfect playback, as well as other graphics-intensive games.

       

      Any help?