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When you uninstalled, did you do so with the OS uninstaller, or did you use the Adobe CC Cleaner tool? There are some files that can be problematic that are NOT in the "program files" location and normally not removed by the OS uninstall. I'd recommend downloading the Adobe CC Cleaner tool, and using it to do BOTH the uninstall and cleanup, even though the instructions suggest running this AFTER using the OS to uninstall.From good personal experience (for three different issues), using the Cleaner tool to to both tasks just ... worked. Using the OS to do the uninstall didn't before using the Cleaner tool didn't do anything for me.Try this first ... and of course, reboot after doing the cleanup. THEN sign back into your CC account, and download fresh copies. Again.Neil
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I can play MGSV at max settings
I can't say definitely that this is the problem, but as a general guideline, you should not install anything on your edit system that does not need to be there to get the job done, and that most definitely includes video games.
Keep a clean edit system. Use a separate machine for gaming, email, office work, etc.
Having said that, Adobe is aware of the memory issue and has said the next update will include a fix. There is no ETA for when that update will arrive. In the meantime, you will need to roll back to 2015.3.
The graphics issue sounds very similar to this.
Hey Neil, thanks for the advice! Actually I always uninstall Adobe programs using the Creative Cloud application in my system tray. I open that up, click the gear icon next to the program I want gone, and hit "Uninstall".
I've never heard of the CC Cleaner Tool. Does uninstalling through Creative Cloud perform the same cleaning actions as CC Cleaner Tool (I'm assuming not, but worth asking)? Wondering if that might've solved my issue...
Nevertheless, I seem to have (tentatively) found a working solution to my problem! I uninstalled both Premiere and After Effects, then reinstalled them back to the last known stable configuration on my rig (Premiere Pro 2015.2 and After Effects 2015.2). So far, running these versions has been very smooth, even with CUDA Acceleration enabled.
Memory still gets eaten up, but not nearly as fast as before. More importantly, the RAM dumps old memory not in use and stays relatively stable at about 75% usage, when editing a project containing the exact same clips/footage as the one I was editing before. I've experienced no crashes, image buffer issues, etc. So far, I'm able to edit as usual. Relief!
The downside is I've got about 10 hours of editing to re-do, since the projects I was working on were all made in Premiere 2015.4. But that's okay. I've experienced far worse than that with previous projects.
Worth noting: Before I uninstalled Premiere/AE, I did try a last-ditch effort to save my work. I attempted to render out my edited project in a lossless format but...no luck. While rendering, Adobe Media Encoder got about 15% through before my RAM ran out, then AME stalled and didn't budge any further. I did have CUDA Acceleration enabled for that render, as I thought the problem was limited to Premiere only. This might suggest otherwise?
But back to the present. I'm going to keep editing today. If I experience any bugs/crashes, I'll post it here. If a week passes and I've experienced no issues, I'll post that here too.
Hi Jim! Thanks for the advice. It's a relief to hear that Adobe is aware of the memory issue and has plans to fix it with the next update. I did end up rolling back and it seems to have fixed my problem. I'm able to edit as normal and have experienced no crashes/bugs so far.
If I experience no crashes/bugs editing through next week, I'll post back here so others can know. Thanks for the help!
What version nVidia driver are you using?
I'm using version 372.70. As of this writing that is the latest driver available. I've read on the Adobe forums about people rolling back drivers to fix intermittent issues, but those were largely for older GeForce GTX series cards (500 and 600 series, etc). For now, rolling back to Premiere Pro version 2015.2 seems to have fixed my issue, but if things change I'll make sure to update the posts here.
The Adobe CC Cleaner tool is different than the basic uninstall through the CC app. Don't ask me why they didn't include the heftier capability but ... oh well.
And glad to hear you're working, at least!
It's been almost a week and I've had zero issues. Premiere Pro CC 2015.2 works like a dream! I'm gonna go ahead and mark this thread closed.
For those just tuning in, I was able to find a solution by uninstalling Premiere Pro and After Effects, then reinstalling them back to the last known stable configuration on my rig (Premiere Pro 2015.2 and After Effects 2015.2). So far, running these versions has been very smooth, even with CUDA Acceleration enabled.
The only downside is that all projects I made in Premiere Pro version 2015.4 had to be re-edited from scratch. But I've had absolutely zero issues using the program, which is a relief. Hoping Adobe fixes this whenever 2015.5 gets released!