Test the Canopus with Windows movie Maker.
Also are all switches on the Canopus set correctly?
Also newer versions of Premiere Elements are not capable of FireWire capture or capture from a device like the AVDC. Which version of the program are you using?
Try capturing using the free download WinDV. WinDV, like earlier versions of Premiere Elements, simply captures the video stream from the AVDC. It does not change the video in any way.
It would be interesting to compare the WinDVs capture with Premiere Elements'.
Ann / Steve,
Thanks very much for taking the time to answer. I had thought of trying another software but wasn't certain which one. I tried Windows Movie Maker and the results were the same. It is clear that the converter is not functioning as claimed.
Is there a reason you haven't tried WinDV, as we've recommended, and compared it to your Premiere Elements capture?