Moved to Illustrator
If your question is more related to Cloud or image purchase please let us know and we will move to the appropriate area so that you can receive help.
This has not answered my question at all….I don’t know what’s it’s related to, you should know…I don’t know why I get this error
you should know…
Most of the people here are normal users just as you. We are trying to help in our spare time and we don't have any details about your conversations with support.
Please tell us:
What exactly happened? Did you buy something from Adobe Stock?
I was not replying to your question with an answer only offering the forum area that it should be in so that an appropriate skilled person can address you question. Is your problem with Illustrator? or the Cloud? What technical area did you talk with at Adobe?
Well I’m not quite sure what the problem is…All I know is that I get an error when I try to download a file from Adobe Stock, and that when I open my library i Illustrator there’s nothing in there except a message that tells me I need to be logged in to CC in order to have access to the library even though I already am, and that the problem started happening after this tech guy from Adobe took over my screen to try to fix an issue I had with Adobe Stock (again) not being the eps/ai file that I purchased
Sorry for seeming to be impatient but all this is driving me crazy because I have a deadline coming up soon and this is really making my life more difficult than it need to be
Thanks for trying to help though
Can you please check if you're logged in with the same Adobe ID that you use to purchase the stock items?
I can fully understand that you're upset - I would be as well.
To solve the deadline problem - when downloading from Adobe Stock you have the option to not only save to the library, but also to download.
This is a screenshot from the Stock website (the blue button downloads to your downloads folder on the computer):
Will that help until the issue with the library is solved?
Moved to Adobe Stock. Please let us know if you do not get a solution to your issue from this forum. Sorry to keep moving your issue around but wish for you to find the help you need.
Ok I will thank you very much. I appreciate your help )
Is there a screenshot that you can provide us for the error message?