0 Replies Latest reply on Sep 18, 2016 1:45 PM by erin.bosse

    Reader freezes and/or crashes when using the create pencil

    erin.bosse

      I have been having a consistent issue with my reader crashing.

      The cause, as far as I can tell. is when I try to highlight on a file that is not setup as text according to the reader. (I click on the icon that is usually the highlighter but I have to make highlight the text manual. I can't do it by selecting the text.) It works fine for about 20 times and then suddenly it causes my screen to go black for a moment and I end up having to restart the whole program and losing any of the work I have done up until that point. The first time it happened, I thought just restarting the program or the computer would solve it. I have scanned my computer for viruses and malware that might be causing the issue but I am clean. I have no issue with the highlighter when the reader recognizes that there is text but it consistently crashes after approximately 20 uses with the "create pencil". Does anyone know why this is happening or what I can do to fix it?

      I have an ASUS Zenbook UX305 and it is running Windows 10 home.