5 Replies Latest reply on Sep 20, 2016 1:43 PM by almudnam41569293

    Por que mi adobe reader va muy lento o no se abre?

    almudnam41569293

      me descargué un libro en pdf y a partir de ahí, mi adobe reader va muy lento o no abre algunos documentos. Si borro la aplicación perderé mis documentos? Qué puedo hacer?

        • 1. Re: Por que mi adobe reader va muy lento o no se abre?
          meenakshin83966505 Adobe Employee

          Hi almudnam41569293,

           

          Please let us know the dot version of Adobe Acrobat Reader and OS installed on your device.

          Do you get any message when the documents does not open?

          Are you experiencing the slow working issue with a particular PDF?

           

           

          Regards,

          Meenakshi

          • 2. Re: Por que mi adobe reader va muy lento o no se abre?
            almudnam41569293 Level 1

            Version 16.09.20

            No, I do not get any message

            The pdf was to download a book

            Enviado desde mi iPad

             

            El 19 sept 2016, a las 11:01, meenakshin83966505 <forums_noreply@adobe.com> escribió:

             

             

            Por que mi adobe reader va muy lento o no se abre?

            created by meenakshin83966505 in Acrobat Reader for iPhone and iPad - View the full discussion

            Hi almudnam41569293,

             

             

             

            Please let us know the dot version of Adobe Acrobat Reader and OS installed on your device.

             

            Do you get any message when the documents does not open?

             

            Are you experiencing the slow working issue with a particular PDF?

             

             

             

             

             

            Regards,

             

            Meenakshi

             

            If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/9013249#9013249 and clicking ‘Correct’ below the answer

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            • 3. Re: Por que mi adobe reader va muy lento o no se abre?
              meenakshin83966505 Adobe Employee

              Hi almudnam41569293,

               

              We are sorry for the inconvenience caused.

              Our Adobe Acrobat Reader development team is investigating on this issue.

              If you wish you can recover your documents from device to work on. Take help from this thread link : How to back up and restore PDF documents on iPad/iPhone using iTunes

               

               

              Regards,

              Meenakshi

              • 4. Re: Por que mi adobe reader va muy lento o no se abre?
                meenakshin83966505 Adobe Employee

                Hi almudnam41569293,

                 

                We have submitted an update that resolves the crashing problems introduced in 16.09.20. We’re awaiting approval from Apple.

                We appreciate your patience.

                 

                Regards,

                Meenakshi

                • 5. Re: Por que mi adobe reader va muy lento o no se abre?
                  almudnam41569293 Level 1

                  Dear sirs,Thank you very much for your interest. This morning I have been talking with Apple in order to recover my documents from the icloud, but for any reason we are having problems.

                  I have deleted the adobe reader programm in order to be reinstalled later. Now the program runs properly but all my documents have dissapeared.

                  I do really hope to to recover it.

                  Regards,

                  Almudena

                   

                        De: meenakshin83966505 <forums_noreply@adobe.com>

                  Para: Almudna Molinero <almudenamolinero@yahoo.es>

                  Enviado: Martes 20 de septiembre de 2016 21:23

                  Asunto:  Por que mi adobe reader va muy lento o no se abre?

                      

                   

                   

                  Por que mi adobe reader va muy lento o no se abre?

                  created by meenakshin83966505 in Acrobat Reader for iPhone and iPad - View the full discussionHi almudnam41569293, We have submitted an update that resolves the crashing problems introduced in 16.09.20. We’re awaiting approval from Apple.We appreciate your patience. Regards,Meenakshi If the reply above answers your question, please take a moment to mark this answer as correct by visiting: https://forums.adobe.com/message/9017419#9017419 and clicking ‘Correct’ below the answer Replies to this message go to everyone subscribed to this thread, not directly to the person who posted the message. To post a reply, either reply to this email or visit the message page: Please note that the Adobe Forums do not accept email attachments. If you want to embed an image in your message please visit the thread in the forum and click the camera icon: https://forums.adobe.com/message/9017419#9017419 To unsubscribe from this thread, please visit the message page at , click "Following" at the top right, & "Stop Following"  Start a new discussion in Acrobat Reader for iPhone and iPad by email or at Adobe Community For more information about maintaining your forum email notifications please go to https://forums.adobe.com/thread/1516624.  This email was sent by Adobe Community because you are a registered user.

                  You may unsubscribe instantly from Adobe Community, or adjust email frequency in your email preferences