5 Replies Latest reply on Apr 21, 2017 12:20 PM by jpfeif

    Background Update Server - FlashPlayerUpdateService.exe deleted ?

    borisr5002947 Level 1

      Hi,

      I'm using a background update server to upgrade our network computers (Windows 7 X64) from Flash Player 16 to 23.

      Everything works fine, client are updated fine except that FlashPlayerUpdateService.exe file is deleted after upgrade, same for the service who call this file, and for the automatic task that call the service...

       

      Here is my mms.cfg :

      SilentAutoUpdateEnable=1

      AutoUpdateDisable=0

      SilentAutoUpdateServerDomain=NameOfMyServerMasked

      SilentAutoUpdateVerboseLogging=1

       

      And here is the install log :

      =O====== M/23.0.0.162 2016-09-20+08-50-21.398 ========

      0000 [I] 00000044

      0001 [I] 00000045

      0002 [I] 00000010 FlashPlayerInstaller.exe -install -iv 9

      0003 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/23.0 2

      0004 [I] 00000011 1

      0005 [I] 00000020 C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl

      0006 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

      0007 [W] 00001015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.exe 5

      0008 [W] 00001045 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.exe 5

      0009 [W] 00001015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.exe 5

      0010 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil32_16_0_0_305_ActiveX.exe/ 2

      0011 [I] 00000013

      0012 [I] 00000015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_23_0_0_162_ActiveX.exe

      0013 [I] 00000016 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_23_0_0_162_ActiveX.dll

      0014 [I] 00000023 C:\WINDOWS\SysWOW64\Macromed\Flash\activex.vch

      0015 [I] 00000019 C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl

      0016 [I] 00000021 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

      0017 [E] 00001031 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe:5

      =X====== M/23.0.0.162 2016-09-20+08-50-27.635 ========

       

       

      If I install the update manually with the msi everything works fine, and the update service still here...

       

      Thanks for your help.

        • 1. Re: Background Update Server - FlashPlayerUpdateService.exe deleted ?
          Destr@ Adobe Employee

          Hi

          We could not reproduce this issue, could you try uninstalling on one system and reproduce this.

          And send us exact steps to reproduce this.

          • 2. Re: Background Update Server - FlashPlayerUpdateService.exe deleted ?
            borisr5002947 Level 1

            Ok, here are the steps I'm doing to reproduce it :

            1. My test computer is now clean of any version of Flash Player, i've also deleted C:\Windows\SysWOW64\Macromed\Flash and C:\Windows\System32\Macromed\Flash folders, and registry key HKEY_LOCAL_MACHINE\SOFTWARE\Macromedia
            2. I've disable Kaspersky Endpoint Security 10 antivirus,
            3. Manually install install_flash_player_16_active_x.msi, everything is ok (file, service, task,...)
            4. I create mms.cfg file under C:\Windows\SysWOW64\Macromed\Flash with these parameters
              SilentAutoUpdateEnable=1
              AutoUpdateDisable=0
              SilentAutoUpdateServerDomain=srvsus01.hopital-saint-joseph.fr
              SilentAutoUpdateVerboseLogging=1
            5. Our Background Update Server is on a IIS web server, anonymous access on,
            6. I start the update task manually, and same problem .exe disappear after a while (3mn)
            7. Here is the complete FlashInstall.log

            =O====== M/16.0.0.305 2016-09-20+12-38-03.396 ========

            0000 [I] 00000010 "C:\Users\ADMINI~1\AppData\Local\Temp\InstallAX_16_0_0_305.exe" -install -msi

            0001 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/16.0 2

            0002 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

            0003 [I] 00000011 1

            0004 [I] 00000020 C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl

            0005 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

            0006 [I] 00000013

            0007 [I] 00000015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.exe

            0008 [I] 00000016 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.dll

            0009 [I] 00000023 C:\WINDOWS\SysWOW64\Macromed\Flash\activex.vch

            0010 [I] 00000019 C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl

            0011 [I] 00000021 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

            0012 [I] 00000012

            =X====== M/16.0.0.305 2016-09-20+12-38-06.516 ========

             

             

            2016-9-20+12-53-54.100 [info] 1628 srvsus01.hopital-saint-joseph.fr

            2016-9-20+12-53-54.100 [info] 1629 srvsus01.hopital-saint-joseph.fr

            2016-9-20+12-53-54.101 [info] 1614

            2016-9-20+12-53-54.101 [info] 1615

            2016-9-20+12-53-54.101 [info] 1618

            2016-9-20+12-53-54.102 [info] 1619 1063

            2016-9-20+12-53-54.119 [info] 1628 srvsus01.hopital-saint-joseph.fr

            2016-9-20+12-53-54.120 [info] 1629 srvsus01.hopital-saint-joseph.fr

            2016-9-20+12-53-54.120 [info] 1614

            2016-9-20+12-53-54.120 [info] 1615

            2016-9-20+12-53-54.120 [info] 1618

            2016-9-20+12-53-54.121 [info] 1604

            2016-9-20+12-53-54.121 [info] 1608

            2016-9-20+12-53-54.126 [info] 1631 /pub/flashplayer/update/current/sau/currentmajor.xml

            2016-9-20+12-53-54.242 [info] 1630 /pub/flashplayer/update/current/sau/22/xml/version.xml

            2016-9-20+12-53-54.243 [info] 1632

            2016-9-20+12-53-54.243 [info] 1632

            2016-9-20+12-53-54.244 [info] 1630 /pub/flashplayer/update/current/sau/22/xml/patch.xml

            2016-9-20+12-53-54.245 [warning] 1445

            2016-9-20+12-53-54.245 [info] 1632

            2016-9-20+12-53-54.245 [info] 1600

            2016-9-20+12-53-55.192 [info] 1602

            2016-9-20+12-53-55.192 [info] 1609

            2016-9-20+12-53-55.192 [info] 1612

            2016-9-20+12-53-55.193 [info] 1620

            =O====== M/16.0.0.305 2016-09-20+12-53-56.780 ========

            0000 [I] 00000010 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.exe -uninstall activex -msi

            0001 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

            0002 [W] 00001015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.exe 5

            0003 [I] 00000018

            0004 [W] 00001015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.exe 5

            0005 [W] 00001015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.dll 5

            0006 [I] 00000018

            0007 [W] 00001015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.dll 5

            0008 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

            0009 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

            0010 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

            0011 [W] 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2

            0012 [W] 00001021

            0013 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

            0014 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

            0015 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

            0016 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

            0017 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

            0018 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

            0019 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl 2

            0020 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

            0021 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

            0022 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

            0023 [W] 00001015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.dll 5

            0024 [W] 00001015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.dll 5

            0025 [W] 00001015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.exe 5

            0026 [W] 00001015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.exe 5

            0027 [I] 00000011 1

            0028 [I] 00000012

            =X====== M/16.0.0.305 2016-09-20+12-53-57.383 ========

             

             

            =O====== M/23.0.0.162 2016-09-20+12-53-55.435 ========

            0000 [I] 00000044

            0001 [I] 00000045

            0002 [I] 00000010 FlashPlayerInstaller.exe -install -iv 9

            0003 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/23.0 2

            0004 [I] 00000011 1

            0005 [I] 00000020 C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl

            0006 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

            0007 [W] 00001015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.exe 5

            0008 [W] 00001045 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.exe 5

            0009 [W] 00001015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.exe 5

            0010 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil32_16_0_0_305_ActiveX.exe/ 2

            0011 [I] 00000013

            0012 [I] 00000015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_23_0_0_162_ActiveX.exe

            0013 [I] 00000016 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_23_0_0_162_ActiveX.dll

            0014 [I] 00000023 C:\WINDOWS\SysWOW64\Macromed\Flash\activex.vch

            0015 [I] 00000019 C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl

            0016 [I] 00000021 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

            0017 [E] 00001031 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe:5

            =X====== M/23.0.0.162 2016-09-20+12-54-01.711 ========

            • 3. Re: Background Update Server - FlashPlayerUpdateService.exe deleted ?
              m_vargas Adobe Employee

              Thank you for posting the log files.  This is due to permissions errors on the file system and/or registry.  The error is in the last line of the log file:

               

              0017 [E] 00001031 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe:5

               

              1031 is the Flash Player error code when there are permissions issues on a file.  The number 5 is the ERROR_ACCESS_DENIED Microsoft error code.  Due to incorrect file system and/or registry permissions the file can't be created, which results in the Background Update Service Task and Service not being created.

               

              The Troubleshoot Flash Player install issues related to Windows registry permissions  help doc has information on fixing this, as does the FAQ How do I fix Windows permission problems with Flash Player?   The script posted here is very restrictive to Flash Player files, however, it's possible another file, indirectly used by Flash Player installer, is the cause.  If running this script doesn't work, you can try running this script from Microsoft, available at https://support.microsoft.com/en-us/kb/968003, which resets permissions on all files/registry entries in the system

              • 4. Re: Background Update Server - FlashPlayerUpdateService.exe deleted ?
                Bobobulk Level 1

                Hi m_vargas,

                I understand that it's a permissions problem, but the fix you asked to apply doesn't fix the problem.

                I've tried with others versions of Flash player, it's always the same behavior the flash player works fine, but during background update the FlashPlayerUpdateService.exe seems to be in use and cannot be update by the process.

                 

                Same for Update task that is deleted but not created again.

                 

                =O====== M/16.0.0.305 2017-01-30+09-04-03.866 ========

                0000 [I] 00000010 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.exe -uninstall activex -msi

                0001 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

                0002 [W] 00001015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.exe 5

                0003 [I] 00000018

                0004 [W] 00001015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.exe 5

                0005 [W] 00001015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.dll 5

                0006 [I] 00000018

                0007 [W] 00001015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.dll 5

                0008 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\RunOnce/FlashPlayerUpdate 2

                0009 [W] 00001037 Software\Macromedia\FlashPlayerActiveX/ 2

                0010 [W] 00001037 Software\Macromedia\FlashPlayer/SwfInstall 2

                0011 [W] 00001037 Software\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553540000}/ 2

                0012 [W] 00001021

                0013 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                0014 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0015 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                0016 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                0017 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0018 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                0019 [W] 00001037 Software\Microsoft\Windows\CurrentVersion\Control Panel\Extended Properties\System.ControlPanel.Category/C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl 2

                0020 [W] 00001036 Software\Macromedia\FlashPlayerActiveX/PlayerPath 2

                0021 [W] 00001036 Software\Macromedia\FlashPlayerPlugin/PlayerPath 2

                0022 [W] 00001036 Software\Macromedia\FlashPlayerPepper/PlayerPath 2

                0023 [W] 00001015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.dll 5

                0024 [W] 00001015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.dll 5

                0025 [W] 00001015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.exe 5

                0026 [W] 00001015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.exe 5

                0027 [I] 00000011 1

                0028 [I] 00000012

                =X====== M/16.0.0.305 2017-01-30+09-04-05.442 ========

                 

                =O====== M/24.0.0.194 2017-01-30+09-04-01.074 ========

                0000 [I] 00000044

                0001 [I] 00000045

                0002 [W] 00001113 C:\WINDOWS\system32\config\systemprofile\AppData\Roaming\Macromedia\Flash Player\www.macromedia.com\bin\* 3

                0003 [I] 00000010 FlashPlayerInstaller.exe -install -iv 9

                0004 [W] 00001036 Software\Macromedia\FlashPlayer\SafeVersions/24.0 2

                0005 [I] 00000011 1

                0006 [I] 00000020 C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl

                0007 [W] 00001037 SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Adobe Flash Player ActiveX/ 2

                0008 [W] 00001015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.exe 5

                0009 [W] 00001045 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.exe 5

                0010 [W] 00001015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_16_0_0_305_ActiveX.exe 5

                0011 [W] 00001037 SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\\FlashUtil32_16_0_0_305_ActiveX.exe/ 2

                0012 [I] 00000013

                0013 [I] 00000015 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_24_0_0_194_ActiveX.exe

                0014 [I] 00000016 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashUtil32_24_0_0_194_ActiveX.dll

                0015 [I] 00000023 C:\WINDOWS\SysWOW64\Macromed\Flash\activex.vch

                0016 [I] 00000019 C:\WINDOWS\SysWOW64\FlashPlayerCPLApp.cpl

                0017 [I] 00000021 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe

                0018 [E] 00001031 C:\WINDOWS\SysWOW64\Macromed\Flash\FlashPlayerUpdateService.exe:5

                =X====== M/24.0.0.194 2017-01-30+09-04-09.545 ========

                • 5. Re: Background Update Server - FlashPlayerUpdateService.exe deleted ?
                  jpfeif Adobe Employee

                  Hi Boris, to help us resolve this issue please perform the following troubleshooting steps and share the results with us:

                   

                  1. Create a Process Monitor log file:

                   

                  You can download Process Monitor from: https://technet.microsoft.com/en-us/sysinternals/processmonitor.aspx.

                  Run Process Monitor and remove any default filters. Then reproduce the issue, waiting until the FlashPlayerUpdaterService.exe file is deleted. Then send us the Process Monitor log file.

                   

                  2. Install the old Flash Player using an EXE installer instead of an MSI installer, then try to reproduce the issue. You can find old Flash Player EXE installers at Archived Adobe Flash Player versions.

                   

                  3. Disable any running antivirus programs, then try to reproduce the issue.

                   

                  4. Launch a command prompt "As administrator" and run the commands below, then try to reproduce the issue.

                  net start PcaSvc

                  net start AeLookupSvc

                   

                  Thanks,

                  John