4 Replies Latest reply on Sep 21, 2016 1:12 PM by BobLevine

    CS 5.5 Crashes on start up. New Preferences didn't work


      I have looked for an answer but I haven't found something that works yet. When starting up Indesign it quickly crashes and offers to provide a crash report. After reading through the forum I found suggestions to reset or delete the previous preferences for Indesign. I did this and it was unsuccessful in solving the issue.


      I also tried looking for  a corrupt font that my be causing the problem. All fonts opened fine. I also ran Font Doctor on then and they came out clean.


      Here is the crash code....


      Process:               Adobe InDesign CS5.5 [3117]

      Path:                  /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Adobe InDesign CS5.5

      Identifier:            com.adobe.InDesign

      Version:      (7500)

      Code Type:             X86 (Native)

      Parent Process:        ??? [1]

      Responsible:           Adobe InDesign CS5.5 [3117]

      User ID:               501



      Date/Time:             2016-09-21 12:55:56.033 -0600

      OS Version:            Mac OS X 10.11.6 (15G1004)

      Report Version:        11

      Anonymous UUID:        9208A0FF-E487-2AD4-A53F-1A20BC83EC3F





      Time Awake Since Boot: 7400 seconds



      System Integrity Protection: enabled



      Crashed Thread:        0  Dispatch queue: com.apple.main-thread



      Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

      Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000020

      Exception Note:        EXC_CORPSE_NOTIFY



      VM Regions Near 0x20:


          __TEXT                 0000000000001000-0000000000005000 [   16K] r-x/rwx SM=COW  /Applications/Adobe InDesign CS5.5/Adobe InDesign CS5.5.app/Contents/MacOS/Adobe InDesign CS5.5



      Thread 0 Crashed:: Dispatch queue: com.apple.main-thread

      0   com.adobe.InDesign.Text Panel 0x0f323510 GetPlugIn + 142112

      1   com.adobe.InDesign.Text Panel 0x0f33100c GetPlugIn + 198172

      2   com.adobe.InDesign.AppFramework 0x0fb13a81 GetPlugIn + 242241

      3   com.adobe.InDesign.AppFramework 0x0fb1498f GetPlugIn + 246095

      4   com.adobe.InDesign.AppFramework 0x0fab6838 0xfab4000 + 10296

      5   com.adobe.InDesign.AppFramework 0x0fadc00a GetPlugIn + 14282

      6   com.adobe.InDesign             0x000028ab main + 187

      7   com.adobe.InDesign             0x000027c6 start + 54


      [trimmed by moderator]