9 Replies Latest reply on May 19, 2017 9:56 AM by iamtron

    IOS Error "The plug-in returned an error"

    candacec14680070 Level 1

      When trying to open a PDF in both Iphone 6 and Ipad Pro (operating systems are updated), Acrobat provides the below error:

      "Unable to open document

      The plug-in returned an error"

       

      This happens on every other PDF when accessing PDF from: Local > More Locations > Google Drive then selecting the PDF. Sometimes they work but it is rare (1 out of 10 tries).

       

      Does anyone know what I could try to correct this?

       

      Thank you in advance!