I licensed an ai image in Adobe stock and when I go to open it I get an error message. I downloaded it 3 times and can see the image in preview but it won't open any other way and the file is grayed out. How can I get a fix or cancel the sale so I can order another image when I can't access anyone via phone or chat?
Kindly share the image number you have downloaded.
I have the same problem too.... my image number is 136785474.
It was downloaded as ai file but its actually blank... ALL white only
I tried to download the same at my end and its working fine. Since you are not able to open the image and it is appearing blank for you could you please try to download the image again from a different browser?
Please try to download the image again as shown in the screenshots:
Go to license history
Click on the image ID and download it again.
If you still face trouble, please attach the screenshots so that I can further help you with the issue.