1 Reply Latest reply on Sep 23, 2016 4:08 PM by Sue Garibaldi

    Lost Files in Draw for iPad

    jackie_k Level 1

      To make a long story short, I use my iPad as a primary device for using Adobe Illustrator Draw and have run into a problem regarding the fact that I've lost 3-6 important files from a project/folder in my library with what seems like no explanation.

       

      I created those 3-6 files on my iPad and tried to open them on my iPhone to continue working on the go. They didn't appear at first due to a lack of wifi but after I got home, the files I was trying to find on my phone were now missing on my iPad.

       

      I'm curious if anybody has a solution on how to refresh the Creative Cloud** or something of the sort to get my files back???

       

      **NONE of the files from my library in Draw were present in the Creative Cloud folder on my desktop computer either.