1 Reply Latest reply on Sep 28, 2016 1:15 PM by sb116

    iPad not restoring purchases


      I am trying to convert my PDFs to word, using the ExportPDF feature that I have paid for and for which I have a valid subscription.

      I have been using this function for many months without a hitch on my previous iPad. I have downloaded the app onto my new iPad and cannot restore my purchased upgrade.

      The I keep getting caught up in an annoying cycle of visiting the page where it says I need to subscribe to the service, then being told I have already subscribed, but when I hit the restore purchases option I am told 'No purchases restored'

      what can I do?