1 Reply Latest reply on Sep 25, 2016 12:18 PM by Ann Bens

    Premiere Elements continuing fault codes

    herbert-reiners Level 1

      I do have Photoshop Elements installed and running. On the DVD also Premiere Elements is available. I do have a valid S/N for both. I tried several times to install the last mentioned software. No success. The only I get is this (verify below) . What am I **** wrong ?

       

       

      Exit Code: 7

      Please see specific errors below for troubleshooting. For example, ERROR: DF024 ...

       

       

      -------------------------------------- Summary --------------------------------------

       

      - 0 fatal error(s), 1 error(s)

       

       

       

      ----------- Payload: Premiere Elements 14 Welcome Screen 14.0.0.0 {92CF5AF5-56E5-4E9E-B6B5-5BDAFC07AA09} -----------

       

      ERROR: DF024: Unable to move file at "C:\Program Files\Common Files\Adobe\Installers\adobeTemp\{92CF5AF5-56E5-4E9E-B6B5-5BDAFC07AA09}\_10_9830f929e7d07 01e2d9c0ed2cf9e0373" to "C:\Program Files\Adobe\Adobe Premiere Elements 14\WelcomeScreen\ExtendScript.dll" Error 32 Der Prozess kann nicht auf die Datei zugreifen, da sie von einem anderen Prozess verwendet wird.. Try setting correct permissions to the specified file/folder or parent folder, so that admin has rights to modify it.(Seq 10)

       

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