1 Reply Latest reply on Apr 8, 2018 1:37 PM by ericd4029456

    Adobe Air won't uninstall or install

    evgueni72 Level 1

      I've tried everything in terms of installing and uninstalling Adobe Air, but nothing has helped. When I use the installer, my current version is 18.0.0.144 and when I click install, it says "Sorry, and error has occurred....Installation may not be allowed by your administrator". I am the admin. As well, when uninstalling via Settings, it just starts and 'times out' so to speak as it completely stops and disappears.

       

       

       

      AIR install log is as follows:

      [2016-09-25:21:10:01] Runtime Installer begin with version 23.0.0.257 on Windows 10 x86

      [2016-09-25:21:10:01] Commandline is:

      [2016-09-25:21:10:01] Installed runtime (18.0.0.144) located at c:\Program Files (x86)\Common Files\Adobe AIR

      [2016-09-25:21:10:02] Runtime Installer begin with version 23.0.0.257 on Windows 10 x86

      [2016-09-25:21:10:02] Commandline is:

      [2016-09-25:21:10:02] Installed runtime (18.0.0.144) located at c:\Program Files (x86)\Common Files\Adobe AIR

      [2016-09-25:21:10:03] Runtime Installer begin with version 23.0.0.257 on Windows 10 x86

      [2016-09-25:21:10:03] Commandline is:

      [2016-09-25:21:10:03] Installed runtime (18.0.0.144) located at c:\Program Files (x86)\Common Files\Adobe AIR

      [2016-09-25:21:10:04] Runtime Installer end with exit code 6

      [2016-09-25:21:10:04] Runtime Installer end with exit code 6

      [2016-09-25:21:10:23] Relaunching with elevation

      [2016-09-25:21:10:23] Launching subprocess with commandline c:\users\evgueni\appdata\local\temp\airc5b1.tmp\adobe air installer.exe -ei

      [2016-09-25:21:10:24] Runtime Installer begin with version 23.0.0.257 on Windows 10 x86

      [2016-09-25:21:10:24] Commandline is: -stdio \\.\pipe\AIR_270256_0 -ei

      [2016-09-25:21:10:24] Installed runtime (18.0.0.144) located at c:\Program Files (x86)\Common Files\Adobe AIR

      [2016-09-25:21:10:24] Starting silent runtime update. Updating runtime from version 18.0.0.144 to version 23.0.0.257

      [2016-09-25:21:10:24] Installing msi at c:\users\evgueni\appdata\local\temp\airc5b1.tmp\setup.msi with guid {BBEC10F9-AC15-41EE-A271-0B1077F53740}

      [2016-09-25:21:10:24] Error occurred during msi install operation; beginning rollback: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

      [2016-09-25:21:10:24] Rolling back install of c:\users\evgueni\appdata\local\temp\airc5b1.tmp\setup.msi

      [2016-09-25:21:10:24] Rollback complete

      [2016-09-25:21:10:24] Exiting due to error: [ErrorEvent type="error" bubbles=false cancelable=false eventPhase=2 text="1603" errorID=0]

      [2016-09-25:21:11:23] Runtime Installer end with exit code 7

       

       

      My Installer Data is:

      === Verbose logging started: 25/09/2016  21:21:36  Build type: SHIP UNICODE 5.00.10011.00  Calling process: C:\Users\Evgueni\appdata\local\temp\air553e.tmp\adobe air installer.exe ===

      MSI (c) (70:68) [21:21:36:679]: Resetting cached policy values

      MSI (c) (70:68) [21:21:36:679]: Machine policy value 'Debug' is 0

      MSI (c) (70:68) [21:21:36:679]: ******* RunEngine:

                 ******* Product: c:\users\evgueni\appdata\local\temp\air553e.tmp\setup.msi

                 ******* Action:

                 ******* CommandLine: **********

      MSI (c) (70:68) [21:21:36:679]: Client-side and UI is none or basic: Running entire install on the server.

      MSI (c) (70:68) [21:21:36:679]: Grabbed execution mutex.

      MSI (c) (70:68) [21:21:36:697]: Cloaking enabled.

      MSI (c) (70:68) [21:21:36:697]: Attempting to enable all disabled privileges before calling Install on Server

      MSI (c) (70:68) [21:21:36:698]: Incrementing counter to disable shutdown. Counter after increment: 0

      MSI (s) (C0:40) [21:21:36:705]: Running installation inside multi-package transaction c:\users\evgueni\appdata\local\temp\air553e.tmp\setup.msi

      MSI (s) (C0:40) [21:21:36:705]: Grabbed execution mutex.

      MSI (s) (C0:18) [21:21:36:707]: MainEngineThread is returning 1603

      MSI (s) (C0:40) [21:21:36:722]: User policy value 'DisableRollback' is 0

      MSI (s) (C0:40) [21:21:36:722]: Machine policy value 'DisableRollback' is 0

      MSI (s) (C0:40) [21:21:36:722]: Incrementing counter to disable shutdown. Counter after increment: 0

      MSI (s) (C0:40) [21:21:36:723]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

      MSI (s) (C0:40) [21:21:36:723]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2

      MSI (s) (C0:40) [21:21:36:723]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

      MSI (c) (70:68) [21:21:36:725]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

      MSI (c) (70:68) [21:21:36:726]: MainEngineThread is returning 1603

      === Verbose logging stopped: 25/09/2016  21:21:36 ===

        • 1. Re: Adobe Air won't uninstall or install
          ericd4029456 Level 1

          I finally found something that worked for me (Windows 10).

          - After downloading the Adobe Air .exe file, go to its location (usually in your Downloads folder) and right click on it.  Rather than clicking on "Run as Administrator" (which did not work for me), click on "Properties".

          - Then go to the "Compatibility" tab.

          - At the bottom of the Compatibility tab place a check beside "Run this program as an Administrator".

          - Hit the "Apply" button and try running your Adobe Air install again.

           

          Note: After doing this, I had to do the same steps for the program that I was initially trying to install that required Adobe Air as a pre-requisite.