lost my adobe creative cloud. only the logo left on my initial screen on my p.c.

[aranzazucastresana]

Been a member for a few months now, and never happened before. I click on the adobe creative cloud logo on my initial screen and ''nothing'' happens.

Tried to download it again and see an empty folder if search on the folders.....

I'm bad at these things, could you please help? Txs

[kglad]

go to C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\ and double click Creative Cloud.exe

does your cc desktop app open?

[aranzazucastresana]

Did this:

go to C:\Program Files (x86)\Adobe\Adobe Creative Cloud\ACC\ and double

click Creative Cloud.exe

but nothing happens.

2016-09-26 17:14 GMT+02:00 kglad <forums_noreply@adobe.com>:

lost my adobe creative cloud. only the logo left on my initial screen on

my p.c. created by kglad <https://forums.adobe.com/people/kglad> in *Creative

Cloud Download & Install* - View the full discussion

<https://forums.adobe.com/message/9029155#9029155>

[kglad]

right click the exe and click 'run as administrator'.

if that fails,

uninstall everything cc including lastly the cc desktop app, Uninstall the Adobe Creative Cloud desktop application

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud using compatibility mode (https://technet.microsoft.com/en-us/library/bb456979.aspx?f=255&MSPPError=-2147217396)

use the desktop app to install your cc programs/trials

[aranzazucastresana]

Thank you for your rely

I cannot desinstall Photoshop.

I do as follows:

config---caracteristics---adobe phtooshop 2015.5--- desinstall--- allow--- yes

and nothing happens.

Your colleague told me on the pone yesterday to tryle of getting it all done... too complicated and computer blocks me half way through

It really is important for me to get this going asap, it is the 5th day on the subject today..... Your colleague told me  that you could elevate the problema to someone who would help me remote. Would that be posible please?

[kglad · Accepted solution]

i'm not an adobe employee.

using a browser that allows popups and cookies,  contact adobe support during pst business hours by clicking here and, when available, click 'still need help', http://helpx.adobe.com/x-productkb/global/service-ccm.html