3 Replies Latest reply on Sep 26, 2016 9:23 AM by mayapapaya!

    PLS HELP: Hours of work on this:  E_ACT_NOT_READY

    mayapapaya!

      It started with getting the error message:

      Error getting License. License Server Communication Problem:

      E_ACT_NOT_READY

       

      So I thought: Maybe my Digital Editions is old. I downloaded the newest 4.5 Digital Editions. (I am also on Mac and Chrome 10.11.6.)

       

      Then I read EVERY FORUM post in here about this problem. Literally for about two hours.

      Everyone says to find that .Dat file in Users/Library and pull it to the trash, and/or to Deauthorize my account.

      When I go to find the .Dat file, I can't even find the Digital Editions folder, let alone the .Dat file. It's not there.

      And when I go to Erase Authorization my account, it says:

       

      Unable to Erase Authorization. Please try after some time.  (Okay, vague.)

       

      So I try to call Customer Service. THEY HAVE NO PHONE NUMBER, only a chat.

      When I chat with "Rohit," he tells me:

       

       

      Screen Shot 2016-09-25 at 3.06.11 PM.png

       

      Screen Shot 2016-09-25 at 3.06.23 PM.png

       

      Oh, I've "increased' maximum activation, have I? Thanks Rohit, for a non-answer.

      Can anyone else help? I'm just trying to read some darn library books!

        • 1. Re: PLS HELP: Hours of work on this:  E_ACT_NOT_READY
          Nanaky Level 5

          Windows:

           

              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.

           

          Macintosh:

           

              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.

          • 2. Re: PLS HELP: Hours of work on this:  E_ACT_NOT_READY
            Sharad Vatsa Employee Moderator

            Hi,

             

            Please try the below steps and let me know if this helps:

            1. On your MAC, in the Finder, click Go > Go to Folder.

            2. In the Go To Folder dialog box, type   ~/Library

            3. Now navigate to -  Application Support ->> Adobe ->> Digital Editions

            4. Check if you see the "activation.dat" file here. Drag the activation.dat file to the trash.

            5. Now launch Adobe Digital Editions and try to authorize again.

             

            Regards,

            Sharad

            • 3. Re: PLS HELP: Hours of work on this:  E_ACT_NOT_READY
              mayapapaya! Level 1

              Hi guys, thanks for responding. Nanaky, what else do you do BESIDES respond to this question?! You are errrywhere.

               

              Anyhoo, this worked BUT the part that is missing from all of the explanations is this:

               

              “Go To Folder” is the Most Useful Mac OS X Keyboard Shortcut for Power Users

               

              I have NEVER used this button, and don't know many people who know about it, so when you said it before, I just kept going to Finder. This should clarify that for anyone who still can't figure it out.