3 Replies Latest reply on Sep 28, 2016 5:21 AM by Nanaky

    Adobe ID

    will77437670

      Just changed the email address for my Adobe Digital Editions en had it verified. Nevertheless when I use the 'new' Adobe ID it says 'you can only authorise your computer with an Adobe ID that hasn't been used for the authorisation of a computer or a mobile device. Try again.'

      So the question is 'how can I get an Adobe ID that wil work.......'

       

      Thanks in advance,

      Wil

       

      you can send me an email at [email removed -- no personal info allowed on forum]

        • 1. Re: Adobe ID
          Nanaky Level 5

          Windows:

           

              Close all applications.

              Choose Start > Run.

              In the Open text box, type regedit and then press Enter. The Registry Editor opens.

              In the left pane of the Registry Editor, locate the following registry key: HKEY_CURRENT_USER\Software\Adobe\Adept

              Select the Adept key.

              Choose File > Export.

              In the Export Registry File dialog box, select Selected Branch under Export Range. Enter a name and location for the backup registry key, and then click Save.

              Right-click the Adept key and choose Delete.

              In the Confirm Key Delete dialog, click OK.

              Close the Registry Editor.

              Open Adobe Digital Editions and reauthorize.

           

          Macintosh:

           

              quit Adobe Digital Editions.

              Navigate to /Users//Library/Application Support/Adobe/Digital Editions and drag the activation.dat file to the trash.

              If you are using 10.7, see https://helpx.adobe.com/x-productkb/global/access-hidden-user-library-files.html

              Open Adobe Digital Editions and reauthorize.

          1 person found this helpful
          • 2. Re: Adobe ID
            will77437670 Level 1

            Thank you very much for your advice. I'll apply it one of these days and will inform you about the result!

            Wil

            • 3. Re: Adobe ID
              Nanaky Level 5

              Good Luck.