1 Reply Latest reply on Sep 27, 2016 11:16 AM by Szalam

    After Effects CC 2015/2015.3 won't initialize, freezes computer on launch


      Had CC 2015 and was working fine yesterday, today I was about to test out a new script for making comps from a spreadsheet and was following instructions that said to add a .jsxbin file to the scripts folder. Not sure if that caused the issue, but since then upon launching the app, I get the startup box on my screen and shortly after that my computer completely freezes and I have to power off. I tried removing the script, when that didn't work I uninstalled everything, ran adobe cleaner, am now on a clean install with no prior presets and the same issue is still occurring. Double click after effects, few seconds on launch graphic, total freeze.


      hp ENVY dv7

      Processor Intel(R) Core(TM) i7-3630QM CPU @ 2.40GHz

      Video Card Intel(R) HD Graphics 4000

      Video Card #2 NVIDIA GeForce GT 650M

      RAM 8.0 GB

      Operating System Microsoft Windows 8.1 (build 9600), 64-bit