Is the drive that contains the media on a hard drive that is connected to the computer and has a fixed drive letter?
Assuming you're also not accessing your media files over a network, what directory folder are your media files in?
Pictures (I'm running Windows 10 on a Lenovo laptop.) All I was doing was
creating albums and going through the catalog in batch order and placing
images into their appropriate albums - successfully until the other day.
On Tue, Sep 27, 2016 at 5:14 AM, Steve Grisetti <email@example.com>
So where are the photos located? Are they all in your Pictures library?
Also, what do you mean when you say you were "going through the catalog in batch order and placing
images into their appropriate albums"?
Yes, they are in the pictures library. Some time ago I imported all photos
in the library into Elements. Since then I directly import photos taken
with my cameras or phones directly into Elements. ALL of these are
contained in the catalog.
This is what I was working on: I brought up the catalog and selected the
view to be in "import batch order." I then created albums
and was going through the catalog systematically putting photos into the
albums. I had been doing this successfully for many days. Then I noticed
that the program was a bit slower to respond, but I could still do my
work. Then a few days later when I would click on an image in catalog the
thumbnail would be replaced by a question mark and a dialog box would come
up saying that the file could not be found and gave me the option to have
the Elements search for it or to browse. I chose the program search -
which always comes back unsuccessful. I've tried this a number of times -
after rebooting the computer, after making sure all updates were installed,
after removing everything in the recycle bin, after making sure that I
still had plenty of storage available, and finally after having my IT guy
go through my computer thoroughly. (He find no hardware issues.) I now
have a couple of dozen photos affected. I'm afraid to get into Elements
again without assistance for fear of "losing" more photo files.
Since this is obviously a Photoshop issue I am desperately seeking help on
the Photoshop forum.
On Tue, Sep 27, 2016 at 4:36 PM, Steve Grisetti <firstname.lastname@example.org>
Are you saying that the Organizer is literally removing photo files from your hard drive and not just from the Organizer catalog?
That's pretty serious. I'm sure your IT guy has run Malware Bytes, because this sure sounds more like a virus than anything the Organizer is doing.
Otherwise, if this is version 14, I'd definitely go to Customer Support via chat and have them figure out what's up. Your problem is so unusual that your'e not likely to find a solution here on the forum.
No, the photos remain in Picture Library, just not in the Elements 14
catalog. And, yes I run Malwarebytes routinely. I went to the forum
because I could not get a connection on customer support. I'll try again.
On Wed, Sep 28, 2016 at 12:56 PM, Steve Grisetti <email@example.com>