2 Replies Latest reply on Dec 21, 2016 9:32 PM by sanjeev.pandey

    That email address is already linked to a PhoneGap Build account.

    raulu42175155

      Hi everybody,

       

      when I try to sign in to build.phonegap.com it says "That email address is already linked to a PhoneGap Build account."

      How do I get access? How to solve this issue?

       

      Any feedback is highly appreciated!

       

      Thanks,

      Raul

        • 1. Re: That email address is already linked to a PhoneGap Build account.
          ryanskihead Adobe Employee

          From the docs/FAQ:

           

          This message means an account with that email address, created before Build had Adobe ID authentication, already exists. You need to log in with that old account, and then link your Adobe ID to it. So on the sign in page, click where it says "Click here if you don't sign in with an Adobe ID". Sign in with either an email/password or using your Github account (however you would have created the old account). Once logged in, you will be prompted that "To continue using PhoneGap Build we ask you to please link an AdobeID to this account." and limited to the account settings page. Now Connect your Adobe ID, and you're done!

          Let us know if you still have trouble.

          • 2. Re: That email address is already linked to a PhoneGap Build account.
            sanjeev.pandey

            Hi ryanskihead,

             

            I am unable to login because during initial sign-up I had selected 'Enterprise ID' and then used OKTA to authenticate it further. Now I do not have a password for external login.

             

            I would really appreciate it if you could delete my account and enable me to sign-up\ register using my ID as 'Adobe ID'.

             

            Thanks

            Sanjeev