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Welcome to the forum.
Have you tried changing the setting in the wizard from WebHelp to LocalHelp?
yes, I've changed it to Local Help
It's not clear if you had tried that or have just tried it.
Assuming that you have tried it and it has failed, I am a bit stumped. Is the problem just when topics are called from the application?
I've already tried it still its not working.
Its working fine on my local desktop with sync TOC by using...("/Generate/index.htm#path/topic.htm")
where as, on the server not able to get the sync TOC by using...( http://my ip:8080/Generate/index.htm#path/topic.htm)
Sorry but the known solutions are those on my site.
Are you able to try it on a different server?