Hi. I have an indesign doc that someone on my team was using - it crashed when she tried to place a PNG on the page, and now we cannot open the document. When I open it, it even looks like its trying to place something (has small icon of PNG by cursor) and then crashes.
This is the crash report:
Problem Event Name: APPCRASH
Application Name: InDesign.exe
Application Version: 188.8.131.52
Application Timestamp: 579f93de
Fault Module Name: TEXT.RPLN
Fault Module Version: 184.108.40.206
Fault Module Timestamp: 579f99e2
Exception Code: c0000005
Exception Offset: 000000000009c4ab
OS Version: 6.1.7601.2.1.0.256.4
Locale ID: 2057
Additional Information 1: f3f1
Additional Information 2: f3f1e0f5bcc1d274ab3ad709712b57ae
Additional Information 3: 19ab
Additional Information 4: 19ab3c25e47d07ef8efb24d30e555dd3
Can anyone help??
Are you trying to open on the same computer, or using the same user account? If yes, then empty the InDesign Recovery folder and restart ID and use File > Open.. to try to open the last saved version (if it fails, the file is corrupt). If not, and File > Open is not working the file is corrupt and you should try first the script at Adobe Community: InDesign 6 is crashing when attempting to open a particular document. All others are opening OK. followed by the tool at INDDRecovery — a program for restoring corrupted InDesign documents
If neither of those works, and the file would cost more than a few hundred dollars to rebuild, you can try the paid service from Markzware: Bad InDesign or Quark File Recovery Submission Form
When I open it, it even looks like its trying to place something (has small icon of PNG by cursor) and then crashes.
Did you try trashing or moving the problem PNG to another drive before opening the recovery file? Maybe in that case ID will just see it as a missing link and open the layout?