2 Replies Latest reply on Sep 27, 2016 8:46 AM by rob day

    INDD doc crashes on open - when trying to place PNG

    josephw32923546

      Hi. I have an indesign doc that someone on my team was using - it crashed when she tried to place a PNG on the page, and now we cannot open the document. When I open it, it even looks like its trying to place something (has small icon of PNG by cursor) and then crashes.

       

      This is the crash report:

       

      Problem signature:

        Problem Event Name: APPCRASH

        Application Name: InDesign.exe

        Application Version: 11.4.1.102

        Application Timestamp: 579f93de

        Fault Module Name: TEXT.RPLN

        Fault Module Version: 11.4.1.102

        Fault Module Timestamp: 579f99e2

        Exception Code: c0000005

        Exception Offset: 000000000009c4ab

        OS Version: 6.1.7601.2.1.0.256.4

        Locale ID: 2057

        Additional Information 1: f3f1

        Additional Information 2: f3f1e0f5bcc1d274ab3ad709712b57ae

        Additional Information 3: 19ab

        Additional Information 4: 19ab3c25e47d07ef8efb24d30e555dd3

       

      Can anyone help??