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Flash 23 Installation Error

Guest
Sep 28, 2016 Sep 28, 2016

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Using windows 10, firefox, says I need to update to 23 from 22 but when I try to do this I get an error message that says "Application Initialization Error" and it won't install.

I've tried it with and without the mcfee offer, right after a reboot before anything else is started, with and without avast enabled.

I've tried the help pages which just send me in circles.

What to do?

Adobe install error.jpg

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correct answers 1 Correct answer

Adobe Employee , Sep 28, 2016 Sep 28, 2016

Hi,

I'll need to get some log files from you to troubleshoot the 'application initialization error'.  Please review the FAQ Where do I find the Flash Player installation log on Windows? and provide all files listed: FlashInstall.log, Adobe_ADM.log and Adobe_GDE.log, so that we can troubleshoot the issue.

 

As an alternative, you can try using the offline installer posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier page in the 'Still having problems' section, h

...

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Adobe Employee ,
Sep 28, 2016 Sep 28, 2016

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Hi,

I'll need to get some log files from you to troubleshoot the 'application initialization error'.  Please review the FAQ Where do I find the Flash Player installation log on Windows? and provide all files listed: FlashInstall.log, Adobe_ADM.log and Adobe_GDE.log, so that we can troubleshoot the issue.

 

As an alternative, you can try using the offline installer posted at the bottom of the Installation problems | Flash Player | Windows 7 and earlier page in the 'Still having problems' section, however, without the installation log files we can't troubleshoot why the initialization error is occurring.

Thank you.

--

Maria

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Guest
Sep 28, 2016 Sep 28, 2016

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Hi maria,

I was not aware of the offline installer, which seems to have worked.

Thanks 😉

Charlie

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Adobe Employee ,
Sep 28, 2016 Sep 28, 2016

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Thanks for confirming the offline installer worked.  We'd appreciate it if you could provide the Adobe_ADM.log and Adobe_GDE.log files so that we can investigate this further.  Thank you.

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