I'm not able to reproduce the behaviour, however, have forwarded the information to the installer engineer for further investigation.
We'd like to get the crash dump files from you to investigate further. Crash dump logging is not enabled by default. Please follow the instructions at Collecting User-Mode Dumps (Windows) to enable crash dump logging. For DumptType use option 2 - Full Dump. Repeat the behaviour that results in the crash. In the crash window, click 'View Details' to obtain the location of the files generated. Obtain all files listed in the crash window details panel and upload them t to cloud.acrobat.com/send using the instructions at How to share a document. Post the link to the uploaded file in your reply.
I've uploaded a dump file for your investigatory pleasure. Linky
However - I think I have found the issue. I found a laptop that wasn't experiencing the crashes and compared the list of installed items on it against the installed items on one of the failing desktops. This led me to a utility we use called DDinterceptor (D&D Interceptor). It's a small utility that pops up a confirmation message when users try to drag files in Windows (in an attempt to combat the regular rearranging of networked folders that our users enjoy so much). We've had it installed for years so it didn't spring to mind as a possible culprit.
Long story short - with DDinterceptor uninstalled the problem goes away, and the 18.104.22.168 installers / uninstaller run without issue.
Something's presumably changed in the Flash installers that's managing to trigger the confirmation message. Any chance of getting the installers changed so that the new behaviour is removed and they play nicely with the utility (ever the optimist)? In the meantime I'll script a way of disabling our utility before I run the Flash updates.
Thanks for your input!
Hi Glasgow29980493 ,
Thank you for providing the log files and the additional information on the D&D Interceptor utility. I'm not familiar with that tool. I will forward the log files and the D&D Interceptor tool to our installer engineer for further investigation.
We recently made some changes to the installers to address security vulnerabilities, but they were made prior to the latest release. Since these were security-related changes they won't be rolled back.