0 Replies Latest reply on Sep 28, 2016 10:45 AM by Hazel Sephton

    Unable to download

    Hazel Sephton

      Would be very grateful for any advice. I have been unable to download a book from my local library to my Kobo on my MacBook Pro. I have not had this problem before. The authorisations for my MacBook and my Kobo say they are both authorised.

       

      This is the message I am getting 

       

      Unable to download

      Error getting License. License Server Communication Problem:

      E_AUTH_BAD_DEVICE_KEY_OR_PKCS12

       

      Many thanks for any help in advance.