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Flash files get hung up on a Surface Pro

New Here ,
Sep 28, 2016 Sep 28, 2016

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I have a Surface Pro with Windows 10. I was able to open packaged flash files which were downloaded from a tutorial site for an organization that I belong to. They are zip files that I open, drag the folder to my desktop and open the file marked "player" into my browser. That worked fine until a few days ago. Nothing seems to have changed so this is a mystery. Now when I click on the "player" file it opens the browser and then player gets hung up in the opening process. The progress bar gets stuck about half way through. I tried Chrome, the latest IE and Edge, all with the same result. Flash content on web sites work fine. I tried to disable hardware acceleration but that didn't help.

Any ideas on how to fix this would b greatly appreciated!

Thanks,

GarySD

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LEGEND ,
Sep 28, 2016 Sep 28, 2016

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Thread moved here from RoboHelp FlashHelp forum.

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Adobe Employee ,
Sep 29, 2016 Sep 29, 2016

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Hi,

There was a security enhancement change to FP 23 that prevents Flash Player from launching local content by default.  There is a way to bypass this and revert to the previous behaviour.  See the Release Notes Flash Player 23 AIR 23  section "Disabling local-with-filesystem access in Flash Player by default" for information on this security change and instructions on how to re-enable the feature in Chrome and IE/Edge.

--

Maria

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New Here ,
Sep 29, 2016 Sep 29, 2016

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Thanks Maria,

Great answer. Just what I needed to know.

Thanks again!

GarySD

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Adobe Employee ,
Sep 30, 2016 Sep 30, 2016

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You're welcome.

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