Can you post your file here (Google Drive / Dropbox / Creative Cloud link) or a screenshot of your puppet panel layer structure?
Try this: Adobe Creative Cloud
If you haven't already, I would highly recommend watching this and downloading the example file in the description - it's all about puppet creation in Illustrator. The main issues stemmed from the structure being off - everything wasn't in a +Character group, the mouth was out of the head group, the eyes weren't structured correctly (meaning every time you blinked, the head disappeared!). If you follow the lead of this video moving forward, you should be in good shape.