4 Replies Latest reply on Sep 29, 2016 10:18 AM by Steve Grisetti

    My redemption code is invalid??

    michaelb14587849 Level 1

      About 2 years ago, I purchased Adobe Premiere Elements 13 and installed it onto my Windows HP laptop. My computer started going downhill a few weeks ago, so I bought a DELL desktop and tried to install the program on the desktop as well.


      When it asked for the serial number, I didn't have/see one, so I went to the link to enter the redemption code on the back of a sheet of paper that came with the program two years ago. (I made sure to keep all the documents when I purchased the program).


      If someone could please tell me how, if at all possible, to install it on a second computer if I have a redemption code, an Adobe id, and a Cloud account. Thank you in advance!