6 Replies Latest reply on Nov 7, 2016 8:58 AM by akei789a51575191

    Lightroom 5 64-bit error on Import

    Mike Banta

      I receive the following message from Windows (10, 64-bit) when attempting to Import "Adobe Photoshop Lightroom 64-bit has stopped working" A problem caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available.  This is a new error for me.  Windows 10 completed an update on the boot cycle just prior to this error occurring.

       

      I have attempted the following:


      Import into a different catalog.

      Optimizing catalogs and reattempting import.

      Renaming of LR preferences file "Lightroom 5 Preferences.agprefs" with subsequent creation of a new catalog.

       

      A review of the Windows Event Logs shows an error each time I attempt to Import.  Here are the details of one of them:

      Faulting application name: lightroom.exe, version: 5.7.1.10, time stamp: 0x547e35e8

      Faulting module name: KERNELBASE.dll, version: 10.0.14393.206, time stamp: 0x57dac9f3

      Exception code: 0xc0000002

      Fault offset: 0x0000000000017788

      Faulting process id: 0x1ebc

      Faulting application start time: 0x01d21b471730a7b3

      Faulting application path: X:\Program Files\Adobe\Adobe Photoshop Lightroom 5.7.1\lightroom.exe

      Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

      Report Id: d4c12c0e-051a-413b-824d-f1fe2e16e97b

      Faulting package full name:

      Faulting package-relative application ID: