1 Reply Latest reply on Sep 30, 2016 11:49 AM by johnb90304033

    Please help me recover my Adobe ID

    johnb90304033

      I have volume licenses associated with my account.

      Support told me to contact the experts on this forum.

      I am unable to reset my password as I now have a new email address without access to the old one.

       

      Thanks in advance.

        • 1. Re: Please help me recover my Adobe ID
          johnb90304033 Level 1

          Deepjyoti:

           

          I see there is a Acrobat 10 license on the account.

           

          2:06:24 PM

          you:

           

          That is what I am looking for

           

           

          2:07:23 PM

          you:

           

          I thought that there were 2 licenses

           

           

          2:08:02 PM

          Deepjyoti:

           

          Ok.

           

           

          2:08:36 PM

          Deepjyoti:

           

          Please contact our experts at: http://forums.adobe.com and they can assist you with the same.

           

           

          2:09:17 PM

          you:

           

          Can you not send password reset link to my new email address?

           

           

          2:09:46 PM

          Deepjyoti:

           

          No, I am afraid, we do not have access for that.

           

           

          2:09:57 PM

          you:

           

          thanks

           

           

          2:10:10 PM

          Deepjyoti:

           

          Thank you for choosing Adobe.

           

           

          2:10:10 PM

          Deepjyoti:

           

          Have a great day!

           

           

          Thanks for contacting Adobe.
          Visit our forums. Post questions and get answers from experts 24/7.