2 Replies Latest reply on Oct 3, 2016 2:04 PM by John Waller

    Can't open 5D4 RAW files

    bjames

      On a deadline and have 650 RAW files from a new 5D4 that I can't open.  Adobe tells me I have  successfully installed camera RAW 9.7, but still no luck. I was not able to do it from within Elements 14 because I can't figure out how to bring up the ribbon?/taskbar? that includes the Elements tab or the updater. Consequently I have no idea whether the update went into the program or which version I'm running. Why is something that ought to be so simple so damn complicated? I need help pronto if someone can tell me what's going on.