18 Replies Latest reply on Nov 13, 2016 6:01 PM by alessandral57000046

    Lightroom crashing on import

    Bazaar

      Hello,

       

      I have the latest version of LR (CC2015.7). Since CC2015.6 Lightroom is crashing when I try to import pictures. This happens after 20/30 seconds following the opening of the Import window. What is the problem? Tried reinstallation, in vain.

        • 1. Re: Lightroom crashing on import
          Tanuj Sandal Adobe Employee

          Hi Bazaar,

           

          Could you please let me know the operating system working on, windows or mac?

          Also are which location are you trying to import the images in Lightroom?

           

          Regards

          Tanuj

          • 2. Re: Lightroom crashing on import
            Bazaar Level 1

            Hi

             

            I'm running LR on Windows 10 Pro. No matter what location I try to import from the program crashes. I tried from CF card, folder on desktop, but even without doing anything, provided that the import window is opened, LR crashes after about 20 seconds.

            • 3. Re: Lightroom crashing on import
              Tanuj Sandal Adobe Employee

              Thank you for sharing the information.

              Could you please share the crash logs, check the link for how to find crash logs: Photoshop Elements Editor Help | How to Find Crash Logs on Windows

              • 4. Re: Lightroom crashing on import
                Bazaar Level 1

                Sure! Here it is:

                 

                Nom du journal :Application

                Source :       Application Error

                Date :         04/10/2016 17:13:36

                ID de l’événement :1000

                Catégorie de la tâche :(100)

                Niveau :       Erreur

                Mots clés :    Classique

                Utilisateur :  N/A

                Ordinateur :   Workachine

                Description :

                Nom de l’application défaillante lightroom.exe, version : 6.7.0.10, horodatage : 0x57dd74b0

                Nom du module défaillant : KERNELBASE.dll, version : 10.0.14393.206, horodatage : 0x57dac9f3

                Code d’exception : 0xc0000005

                Décalage d’erreur : 0x000000000002b023

                ID du processus défaillant : 0x2dd0

                Heure de début de l’application défaillante : 0x01d21e51aedebd28

                Chemin d’accès de l’application défaillante : C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe

                Chemin d’accès du module défaillant: C:\WINDOWS\System32\KERNELBASE.dll

                ID de rapport : e54e45c5-adfb-495f-9c37-d32b3b476e47

                Nom complet du package défaillant :

                ID de l’application relative au package défaillant :

                XML de l’événement :

                <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

                  <System>

                    <Provider Name="Application Error" />

                    <EventID Qualifiers="0">1000</EventID>

                    <Level>2</Level>

                    <Task>100</Task>

                    <Keywords>0x80000000000000</Keywords>

                    <TimeCreated SystemTime="2016-10-04T15:13:36.973002000Z" />

                    <EventRecordID>18796</EventRecordID>

                    <Channel>Application</Channel>

                    <Computer>Workachine</Computer>

                    <Security />

                  </System>

                  <EventData>

                    <Data>lightroom.exe</Data>

                    <Data>6.7.0.10</Data>

                    <Data>57dd74b0</Data>

                    <Data>KERNELBASE.dll</Data>

                    <Data>10.0.14393.206</Data>

                    <Data>57dac9f3</Data>

                    <Data>c0000005</Data>

                    <Data>000000000002b023</Data>

                    <Data>2dd0</Data>

                    <Data>01d21e51aedebd28</Data>

                    <Data>C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe</Data>

                    <Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>

                    <Data>e54e45c5-adfb-495f-9c37-d32b3b476e47</Data>

                    <Data>

                    </Data>

                    <Data>

                    </Data>

                  </EventData>

                </Event>

                • 5. Re: Lightroom crashing on import
                  dj_paige Level 9

                  Is there an error message on your screen? If so, please quote the exact complete unedited word-for-word error message.

                   

                  Do you have to reboot the entire computer, or just restart Lightroom?

                  • 6. Re: Lightroom crashing on import
                    Tanuj Sandal Adobe Employee

                    Did you try to run Lightroom as administrator?

                    • 7. Re: Lightroom crashing on import
                      Bazaar Level 1

                      Ok. So I do a CTRL-SHIFT-I to import pictures. Then the import window opens. After about 20 seconds, even with doing nothing at all the app crashes. I don't have to restart the computer but LR shuts off. Here is the messages that pops (sorry it's in french). It says:
                      Adobe Lightroom has stopped working.

                       

                       

                       

                      Capture.PNG

                      • 8. Re: Lightroom crashing on import
                        Bazaar Level 1

                        Running as administrator doensn't help, same issue.

                        • 9. Re: Lightroom crashing on import
                          dj_paige Level 9

                          This solution worked for someone

                          Lightroom has stopped working

                          • 10. Re: Lightroom crashing on import
                            Bazaar Level 1

                            I tried the autobahn trick but alas, LR still crashes

                            • 11. Re: Lightroom crashing on import
                              davidc39481531

                              I am also having the exact same issue. Recently did a completely clean install of Windows 10 Home 64 bit version. Install Creative Cloud and latest version of Lightroom CC 2015.7. Updated Windows 10 tonight and since then cannot import photos, immediately crashes back to the desktop. Uninstalled, re-installed everything Adobe related on my system, restarted computer, imported from SD card, HDD, nil effect - continuously crashes to desktop. At the point now considering cancelling my membership with Adobe and trying Affinity instead. Been with Adobe since 2009 but the bugs are getting worse every time there is an OS update :/

                              • 12. Re: Lightroom crashing on import
                                dj_paige Level 9

                                Did you try the solutions discussed earlier in this thread? Can you show us the crash log?

                                • 13. Re: Lightroom crashing on import
                                  davidc39481531 Level 1

                                  Yes, tried all available methods described, doubled check my display drivers were the most recent as well. Still crashing after trying to import. This is the crash log:

                                   

                                  Log Name:      Application

                                  Source:        Application Error

                                  Date:          10/15/2016 9:23:43 AM

                                  Event ID:      1000

                                  Task Category: (100)

                                  Level:         Error

                                  Keywords:      Classic

                                  User:          N/A

                                  Computer:      DESKTOP-U9D7IJJ

                                  Description:

                                  Faulting application name: lightroom.exe, version: 6.7.0.10, time stamp: 0x57dd74b0

                                  Faulting module name: KERNEL32.DLL, version: 10.0.14393.0, time stamp: 0x57899a29

                                  Exception code: 0x80000003

                                  Fault offset: 0x000000000001ceac

                                  Faulting process id: 0x2988

                                  Faulting application start time: 0x01d22671e9d33f6e

                                  Faulting application path: C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe

                                  Faulting module path: C:\Windows\System32\KERNEL32.DLL

                                  Report Id: 2712baf4-0c8a-4608-bd48-636c239b09a2

                                  Faulting package full name:

                                  Faulting package-relative application ID:

                                  Event Xml:

                                  <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

                                    <System>

                                      <Provider Name="Application Error" />

                                      <EventID Qualifiers="0">1000</EventID>

                                      <Level>2</Level>

                                      <Task>100</Task>

                                      <Keywords>0x80000000000000</Keywords>

                                      <TimeCreated SystemTime="2016-10-14T23:23:43.081427300Z" />

                                      <EventRecordID>2034</EventRecordID>

                                      <Channel>Application</Channel>

                                      <Computer>DESKTOP-U9D7IJJ</Computer>

                                      <Security />

                                    </System>

                                    <EventData>

                                      <Data>lightroom.exe</Data>

                                      <Data>6.7.0.10</Data>

                                      <Data>57dd74b0</Data>

                                      <Data>KERNEL32.DLL</Data>

                                      <Data>10.0.14393.0</Data>

                                      <Data>57899a29</Data>

                                      <Data>80000003</Data>

                                      <Data>000000000001ceac</Data>

                                      <Data>2988</Data>

                                      <Data>01d22671e9d33f6e</Data>

                                      <Data>C:\Program Files\Adobe\Adobe Lightroom\lightroom.exe</Data>

                                      <Data>C:\Windows\System32\KERNEL32.DLL</Data>

                                      <Data>2712baf4-0c8a-4608-bd48-636c239b09a2</Data>

                                      <Data>

                                      </Data>

                                      <Data>

                                      </Data>

                                    </EventData>

                                  </Event>

                                  • 14. Re: Lightroom crashing on import
                                    Bazaar Level 1

                                    Weirdly, I tried to repair the installation of some Microsoft Visual C++ frameworks and the 2012 version helped. Now LR doesn't crash anymore when I'm importing. I was curious about the issue because, on my laptop, I have the same Lightroom version that did not crash on import. My guess was that it was in relation with some "external" problem not linked with LR, but due to Windows, and I was right. I hope this fix will work permanently.

                                    • 15. Re: Lightroom crashing on import
                                      davidc39481531 Level 1

                                      Tried the same thing, repaired the runtime libraries - same issue. I have a copy installed on my 6 year old MacBook Pro but tend to do most of my editing on Windows. Would like to see this fixed ASAP, paying for something that doesn't work makes owning a subscription pointless.

                                      • 16. Re: Lightroom crashing on import
                                        roginawm

                                        My metadata panel is missing and I cannot import either. This is my error message on a Mac

                                         

                                        Exception Name: LuaRunException

                                        Description: Expected object of class NSMenu at index 1, got value of type no value.

                                        User Info: {

                                            LuaErrorCode = 2;

                                        }

                                         

                                         

                                        0   CoreFoundation                      0x00007fffcb2df7bb __exceptionPreprocess + 171

                                        1   libobjc.A.dylib                     0x00007fffdfa4ca2a objc_exception_throw + 48

                                        2   CoreFoundation                      0x00007fffcb2df709 -[NSException raise] + 9

                                        3   AgKernel                            0x00000001046a2e17 AgTransitQueue_enqueueToQueue + 3946

                                        4   AgKernel                            0x00000001046a6adb AgExceptions_setThrowHook + 230

                                        5   AgKernel                            0x000000010468a6f8 lua_gethalts + 524

                                        6   AgKernel                            0x00000001046833d5 lua_error + 9

                                        7   AgKernel                            0x000000010469d243 AgLua_errorText + 141

                                        8   AgSubstrate                         0x00000001047d8ad0 AgLua_checkPushReleaseCObject + 683

                                        9   AgUI                                0x00000001046e5f9f AgMenu_popUpContextMenuL + 52

                                        10  AgKernel                            0x000000010468ae15 lua_gethalts + 2345

                                        11  AgKernel                            0x000000010469955d luaopen_table + 7499

                                        12  AgKernel                            0x000000010468b0e1 lua_gethalts + 3061

                                        13  AgKernel                            0x00000001046830f1 lua_call + 37

                                        14  AgSubstrate                         0x00000001047dbc31 AgValue_callWithValues + 313

                                        15  AgUI                                0x00000001046f0ae0 reorderChildWindows + 21000

                                        16  AppKit                              0x00007fffc975f73d -[NSWindow(NSEventRouting) _handleMouseDownEvent:isDelayedEvent:] + 6341

                                        17  AppKit                              0x00007fffc975bf8c -[NSWindow(NSEventRouting) _reallySendEvent:isDelayedEvent:] + 1942

                                        18  AppKit                              0x00007fffc975b42a -[NSWindow(NSEventRouting) sendEvent:] + 541

                                        19  AppKit                              0x00007fffc95fbbf5 -[NSApplication(NSEvent) sendEvent:] + 1145

                                        20  AgUI                                0x0000000104740eb8 AgColorUtils_sampleScreen_L + 6491

                                        21  AppKit                              0x00007fffc8ee2009 -[NSApplication run] + 1002

                                        22  AppKit                              0x00007fffc8eaca8a NSApplicationMain + 1237

                                        23  Adobe Lightroom                     0x00000001046690c8 main + 952

                                        24  libdyld.dylib                       0x00007fffe0328255 start + 1

                                        • 17. Re: Lightroom crashing on import
                                          davidc39481531 Level 1

                                          I ended up uninstalling Lightroom completely. If you have a subscription I recommend installing an earlier version. I installed 5.7.1, nil issues. The latest release is buggy.

                                          • 18. Re: Lightroom crashing on import
                                            alessandral57000046

                                            My Lightroom crashes constantly!!!!

                                            Every time I click on the import button. I just updated my old version of Lightroom to the current one and bang!!

                                            Please, some advice on what to do!