8 Replies Latest reply on Oct 4, 2016 5:33 PM by mikew46083329

    Don't sign up!!

    mikew46083329 Level 1

      I signed up.

      Used lightroom on exactly one photo.

      Finally got around to cancelling.

      And got nicked almost $50.00 the balance as a "penalty"

      Talked to support and asked them to waive the penalty.

      They were very polite, but no.

      I explained that this would make me an unhappy customer.

      They were unable to do anything about that.

      First-tier companies don't do that IMO.

      I have NEVER had that experience before.

      So I am determined to tell everyone not to sign up.

      Don't sign up.

        • 1. Re: Don't sign up!!
          John T Smith Adobe Community Professional & MVP

          I guess you did not read these before subscribing

          -Subscription Terms https://www.adobe.com/misc/subscription_terms.html

          -Purchasing FAQ https://forums.adobe.com/thread/1926340

          1 person found this helpful
          • 2. Re: Don't sign up!!
            mikew46083329 Level 1

            You are right, I didn't read it.

             

            When I deal with a supplier I assume that top-tier suppliers have terms that are consistent with other top tiers, so I don't wasting time reading Ts and Cs. I trust, based on reputation.

             

            When I buy from first tier suppliers like Amazon they are totally fair, and sometimes generous.

             

            LL Bean it's "money back, no questions asked." even you've used their product for years.

             

            When I've gotten services from other first-class suppliers it's not only been "no cancellation fee" but "you weren't happy and didn't use the service? Then here's your money back?"

             

            This is more like Comcast, which has a BAD reputation.

             

            So I am warning people that Adobe is more like Comcast than LLBean, Amazon, Google, and the list goes on

            1 person found this helpful
            • 3. Re: Don't sign up!!
              Sheena Kaul Adobe Employee

              Hi Mike,

               

              We advise our customers to go through the Adobe - Subscription Terms so as to be familiar with the cancellation policy as well.

               

              Regards,

              Sheena

              • 4. Re: Don't sign up!!
                mikew46083329 Level 1

                Thank you Sheena.

                 

                It's a very reasonable request.

                 

                But really? As a practical matter?

                 

                I trust Amazon. Google and other first tier companies. They change their Ts

                and Cs from time to time. I NEVER read them because I trust them. Do you?

                Do you read every click-wrap agreement? Do you consult with your attorneys?

                 

                I don't think most people do.

                 

                In any case, I didn't read your T's and C's.

                 

                That's because I trusted Adobe.

                 

                Silly me.

                 

                I won't make that mistake again!

                 

                The way that I will avoid making it is NOT by carefully reading Ts and Cs

                from Adobe.

                 

                I have an easier way.

                 

                I will simply not use any Adobe products, ever again.

                 

                And I will encourage anyone I know to do likewise.

                 

                You might think it's petty of me, but I don't.

                 

                I actually think it's a social responsibility to make Adobe do a better job.

                 

                I had to pay about $50 bucks in termination fees. I'm hoping I can cost you

                several times that in new business.

                 

                Take a course on customer satisfaction, and you'll find that's the case.

                 

                BTW, I have been treated outstandingly well by Amazon, Google and a host of

                other companies, and I tell that to people who ask me about them.

                 

                Best Regards,

                Mike

                 

                On Tue, Oct 4, 2016 at 11:06 AM, Sheena Kaul <forums_noreply@adobe.com>

                • 5. Re: Don't sign up!!
                  John Waller Adobe Community Professional & MVP

                  I had to pay about $50 bucks in termination fees. I'm hoping I can cost you

                  several times that in new business.

                  I doubt it. Creative Cloud is on a record adoption trajectory.

                  Adobe: Strong Creative Cloud Growth to 7 Million Paid Subscribers | ProDesignTools

                   

                  Ask about cancellation fees next time you subscribe to anything.

                  • 6. Re: Don't sign up!!
                    mikew46083329 Level 1

                    John

                     

                    You doubt that I can cost Adobe several times $50.00 in new business?

                     

                    Man, are you crazy?

                     

                    I've got the rest of my life.

                     

                    And you've just increased my determination to do it.

                     

                    If they are on such a record adoption strategy, why not say "satisfaction

                    guaranteed or your money back." The only logical reason is: there probably

                    lots of other unsatisfied people, and they don't want to give up the money.

                     

                    So on behalf of all of them.....

                     

                     

                     

                    On Tue, Oct 4, 2016 at 6:21 PM, John Waller <forums_noreply@adobe.com>

                    • 7. Re: Don't sign up!!
                      John Waller Adobe Community Professional & MVP

                      Mike, I'm an Adobe customer just like you.

                       

                      Good luck with whatever action you choose to take. I sincerely hope it makes you feel better and has some effect.

                       

                      I've been in your position before elsewhere in life. I learned my lesson and moved on. Hope you can too.

                      • 8. Re: Don't sign up!!
                        mikew46083329 Level 1

                        Thanks, John.

                         

                        That's a better response.

                         

                        You may think my earlier responses were angry and spiteful. They were not.

                        I think they are rational and ethical.

                         

                        If you are interested in game theory, negotiating strategy, ethics, or a

                        lot more like that, I recommend "The evolution of cooperation."

                         

                        https://www.amazon.com/Evolution-Cooperation-Revised-Robert-Axelrod/dp/0465005640/ref=sr_1 _1?ie=UTF8&qid=1475627361&sr=8-1&keywords=theevolutionof+cooperation

                         

                        Regards

                        Mike

                         

                         

                         

                         

                        On Tue, Oct 4, 2016 at 8:23 PM, John Waller <forums_noreply@adobe.com>