0 Replies Latest reply on Oct 1, 2016 12:12 PM by nickyl46009336

    Migrating digital editions to a new computer


      Hello all,

           I'm trying to authorize a new computer however I get "You can only authorize this computer with an Adobe ID that hasn't been previously used to authorize any other computer or mobile devices. Please try again".  So I De-authorized the old computer, still did not work as "Erasing this computer's authorization will not increase the number of allowed authorizations you have left".  Talking with support to increase the count was not necessary to resolve this issue.

           So at the end of the day, how do I get the new computer to use the adobe ID I have.  I would find it difficult to believe that I need a new email for a new account for every new computer I get.  Thank you for your time.