I can't believe there is no live (Chat or Phone) for all the money I pay to Adobe CC. This is unacceptable!
I am getting multiple error messages every time I try to open a project in Ae. Font errors. Mask errors. Errors I have no idea what they are.
There are too many errors to screenshot and upload.
I have a brand new Dell computer and Adobe CC Ae 2015.3. I am new to Adobe CC. I have ALL the CC apps.
Intel Core i7 6700
Name Intel Core i7 6700
Code Name Skylake
Package Socket 1151 LGA
Specification Intel Core i7-6700 CPU @ 3.40GHz
Extended Family 6
Extended Model 5E
Instructions MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, Intel 64, NX, VMX, AES, AVX, AVX2, FMA3
Virtualization Supported, Disabled
Hyperthreading Supported, Enabled
Bus Speed 99.7 MHz
Stock Core Speed 3400 MHz
Stock Bus Speed 100 MHz
Average Temperature 27 °C
L1 Data Cache Size 4 x 32 KBytes
L1 Instructions Cache Size 4 x 32 KBytes
L2 Unified Cache Size 4 x 256 KBytes
L3 Unified Cache Size 8192 KBytes
Core Speed Multiplier Bus Speed Temperature Threads
Core 0 797.3 MHz x 8.0 99.7 MHz 27 °C APIC ID: 0, 1
Core 1 797.3 MHz x 8.0 99.7 MHz 27 °C APIC ID: 2, 3
Core 2 797.3 MHz x 8.0 99.7 MHz 26 °C APIC ID: 4, 5
Core 3 797.3 MHz x 8.0 99.7 MHz 27 °C APIC ID: 6, 7
Name DELL S2415H on NVIDIA GeForce GT 730
Current Resolution 1920x1080 pixels
Work Resolution 1920x1040 pixels
State Enabled, Primary
Monitor Width 1920
Monitor Height 1080
Monitor BPP 32 bits per pixel
Monitor Frequency 60 Hz
NVIDIA GeForce GT 730
Model GeForce GT 730
Device ID 10DE-1287
Subvendor Dell (1028)
Current Performance Level Level 1
Current GPU Clock 405 MHz
Current Memory Clock 405 MHz
Current Shader Clock 405 MHz
Voltage 1.025 V
Bus Interface PCI Express x8
Temperature 29 °C
Driver version 18.104.22.16870
BIOS Version 80.28.8e.00.04
Physical Memory 2047 MB
Virtual Memory 2048 MB
Count of performance levels : 2
Level 1 - "2D Desktop"
GPU Clock 405 MHz
Shader Clock 405 MHz
Level 2 - "3D Applications"
GPU Clock 653 MHz
Shader Clock 900 MHz
Now that I am locked into Adobe CC with their contract, I can't uninstall it and toss it in the trash unless I want to pay for the cancelled subscription rate.
Does anybody have any idea what I can do to fix this problem?
I have purchased and downloaded two After Effects projects from Envato Market that were tested and approved by Envato and used by hundreds of
users with no similar issues reported.
Thanks for any help from the forum members since Adobe seems to be unavailable for their paying customers.