3 Replies Latest reply on Oct 3, 2016 10:46 AM by Roei Tzoref

    After Effects CC 2015.3 Multiple Errors

    Will90026

      I can't believe there is no live (Chat or Phone) for all the money I pay to Adobe CC. This is unacceptable!

       

      I am getting multiple error messages every time I try to open a project in Ae. Font errors. Mask errors. Errors I have no idea what they are.

       

      There are too many errors to screenshot and upload.

       

      I have a brand new Dell computer and Adobe CC Ae 2015.3. I am new to Adobe CC. I have ALL the CC apps.

       

      CPU

              Intel Core i7 6700

                  Cores    4

                  Threads    8

                  Name    Intel Core i7 6700

                  Code Name    Skylake

                  Package    Socket 1151 LGA

                  Technology    14nm

                  Specification    Intel Core i7-6700 CPU @ 3.40GHz

                  Family    6

                  Extended Family    6

                  Model    E

                  Extended Model    5E

                  Stepping    3

                  Revision    R0

                  Instructions    MMX, SSE, SSE2, SSE3, SSSE3, SSE4.1, SSE4.2, Intel 64, NX, VMX, AES, AVX, AVX2, FMA3

                  Virtualization    Supported, Disabled

                  Hyperthreading    Supported, Enabled

                  Bus Speed    99.7 MHz

                  Stock Core Speed    3400 MHz

                  Stock Bus Speed    100 MHz

                  Average Temperature    27 °C

                      Caches

                          L1 Data Cache Size    4 x 32 KBytes

                          L1 Instructions Cache Size    4 x 32 KBytes

                          L2 Unified Cache Size    4 x 256 KBytes

                          L3 Unified Cache Size    8192 KBytes

                      Cores

                              Core Speed    Multiplier    Bus Speed    Temperature    Threads

                          Core 0    797.3 MHz    x 8.0    99.7 MHz    27 °C    APIC ID: 0, 1

                          Core 1    797.3 MHz    x 8.0    99.7 MHz    27 °C    APIC ID: 2, 3

                          Core 2    797.3 MHz    x 8.0    99.7 MHz    26 °C    APIC ID: 4, 5

                          Core 3    797.3 MHz    x 8.0    99.7 MHz    27 °C    APIC ID: 6, 7

       

      Graphics

              Monitor

                  Name    DELL S2415H on NVIDIA GeForce GT 730

                  Current Resolution    1920x1080 pixels

                  Work Resolution    1920x1040 pixels

                  State    Enabled, Primary

                  Monitor Width    1920

                  Monitor Height    1080

                  Monitor BPP    32 bits per pixel

                  Monitor Frequency    60 Hz

                  Device    \\.\DISPLAY1\Monitor0

              NVIDIA GeForce GT 730

                  Manufacturer    NVIDIA

                  Model    GeForce GT 730

                  Device ID    10DE-1287

                  Revision    A2

                  Subvendor    Dell (1028)

                  Current Performance Level    Level 1

                  Current GPU Clock    405 MHz

                  Current Memory Clock    405 MHz

                  Current Shader Clock    405 MHz

                  Voltage    1.025 V

                  Bus Interface    PCI Express x8

                  Temperature    29 °C

                  Driver version    21.21.13.7270

                  BIOS Version    80.28.8e.00.04

                  Physical Memory    2047 MB

                  Virtual Memory    2048 MB

                      Count of performance levels : 2

                              Level 1 - "2D Desktop"

                                  GPU Clock    405 MHz

                                  Shader Clock    405 MHz

                              Level 2 - "3D Applications"

                                  GPU Clock    653 MHz

                                  Shader Clock    900 MHz

       

      Now that I am locked into Adobe CC with their contract, I can't uninstall it and toss it in the trash unless I want to pay for the cancelled subscription rate.

       

      Does anybody have any idea what I can do to fix this problem?

       

      I have purchased and downloaded two After Effects projects from Envato Market that were tested and approved by Envato and used by hundreds of

      users with no similar issues reported.

       

      Thanks for any help from the forum members since Adobe seems to be unavailable for their paying customers.

       

      Will