4 Replies Latest reply on Oct 2, 2016 6:17 AM by jane-e

    Font works fine until you try to change it or export a pdf

    raucreativity

      The worst-case scenario has happened: After toiling away for hours on a document, it is automatically crashing InDesign CC when I try to export to PDF or even package the document. I have narrowed the problem to a font issue because the new, packaged PDF can't seem to find 3 specific fonts. So, after opening the original document and using Find Font to replace all the offending uses of the old font, InDesign also crashes immediately.

       

      Even removing every mention of the word "Eurostile" from my computer, and then trying to Find Font again has no effect on the insta-crash. No matter what font I try to change it to, whether or not the old fonts are in the "Document Fonts" folder or activated in my fonts list, InDesign still crashes. WTF.

       

      I did manage to export a version of this by changing everything to outlines. However, this is a very short-term solution.

       

      Please help, this is so maddening.

        • 1. Re: Font works fine until you try to change it or export a pdf
          raucreativity Level 1

          Process:               Adobe InDesign CC 2015 [1596]

          Path:                  /Applications/Adobe InDesign CC 2015/Adobe InDesign CC 2015.app/Contents/MacOS/Adobe InDesign CC 2015

          Identifier:            com.adobe.InDesign

          Version:               11.4.1.102 (11410)

          Code Type:             X86-64 (Native)

          Parent Process:        ??? [1]

          Responsible:           Adobe InDesign CC 2015 [1596]

          User ID:               1988464755

           

           

          Date/Time:             2016-10-02 01:31:32.797 -0600

          OS Version:            Mac OS X 10.10.5 (14F1912)

          Report Version:        11

          Anonymous UUID:        5114BFF6-D0F7-34D3-C083-6E12437CF956

           

           

           

           

          Time Awake Since Boot: 1800 seconds

           

           

          Crashed Thread:        23

           

           

          Exception Type:        EXC_BAD_ACCESS (SIGSEGV)

          Exception Codes:       KERN_INVALID_ADDRESS at 0x0000000000000000

           

           

          VM Regions Near 0:

          -->

              __TEXT                 0000000109755000-000000010975a000 [   20K] r-x/rwx SM=COW  /Applications/Adobe InDesign CC 2015/Adobe InDesign CC 2015.app/Contents/MacOS/Adobe InDesign CC 2015

           

           

           

           

          Thread 23 Crashed:

          0   PublicLib.dylib               0x000000010ae87e3c AttributeScanner::ReadAtTextState() + 476

          1   PublicLib.dylib               0x000000010ae878ed AttributeScanner::AttributeScanner(IComposeScanner const*, int, int, IDType<ClassID_tag>, AttributeScanner::AttributeClassification, short) + 301

          2   com.adobe.InDesign.Text       0x000000012241033a boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 605658

          3   com.adobe.InDesign.Text       0x00000001224b40fc boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 1276828

          4   com.adobe.InDesign.Text       0x00000001224b06d1 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 1261937

          5   com.adobe.InDesign.Text       0x00000001224b010e boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 1260462

          6   com.adobe.InDesign.Text       0x00000001224e221b boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 1465531

          7   com.adobe.InDesign.Text       0x00000001224dc8af boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 1442639

          8   com.adobe.InDesign.Text       0x00000001224fdefa boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 1579418

          9   com.adobe.InDesign.Text       0x00000001224fdd3c boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 1578972

          10  com.adobe.InDesign.Text       0x00000001224f70cf boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 1551215

          11  PublicLib.dylib               0x000000010ad09902 CShape::ProcessDrawShape(GraphicsData*, int) + 322

          12  com.adobe.InDesign.Text       0x000000012240a876 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 582422

          13  com.adobe.InDesign.Text       0x0000000122409e70 boost::exception_detail::copy_boost_exception(boost::exception*, boost::exception const*) + 579856

          14  PublicLib.dylib               0x000000010ad09902 CShape::ProcessDrawShape(GraphicsData*, int) + 322

          15  PublicLib.dylib               0x000000010ad0a8fa CShape::DrawHierarchy(GraphicsData*, int) + 362

          16  PublicLib.dylib               0x000000010ad0718f CGraphicFrameShape::DrawShape_Hierarchy(GraphicsData*, int) + 2991

          17  PublicLib.dylib               0x000000010ad0633a CGraphicFrameShape::DrawShape(GraphicsData*, int) + 234

          18  PublicLib.dylib               0x000000010ad09902 CShape::ProcessDrawShape(GraphicsData*, int) + 322

          19  PublicLib.dylib               0x000000010ad0a8fa CShape::DrawHierarchy(GraphicsData*, int) + 362

          20  com.adobe.InDesign.Layer       0x000000011c7c8e55 0x11c7c3000 + 24149

          21  com.adobe.InDesign.Layer       0x000000011c7c8828 0x11c7c3000 + 22568

          22  com.adobe.InDesign.Spread     0x00000001217aec4e 0x1217a6000 + 35918

          23  com.adobe.InDesign.Spread     0x00000001217ac607 0x1217a6000 + 26119

          24  com.adobe.InDesign.Spread     0x00000001217a9fad 0x1217a6000 + 16301

          25  com.adobe.InDesign.AppFramework 0x00000001198fa989 0x1198c1000 + 235913

          26  com.adobe.InDesign.PDF         0x000000011d0799f6 0x11d037000 + 272886

          27  com.adobe.InDesign.PDF         0x000000011d07bbe7 0x11d037000 + 281575

          28  com.adobe.InDesign.PDF         0x000000011d07f9c3 0x11d037000 + 297411

          29  com.adobe.InDesign.PDF         0x000000011d0765b5 0x11d037000 + 259509

          30  PublicLib.dylib               0x000000010ac282d1 Command::DoImmediate(short) + 65

          31  com.adobe.InDesign.Utilities   0x0000000122b4df87 0x122b4c000 + 8071

          32  com.adobe.InDesign.Utilities   0x0000000122b4e135 0x122b4c000 + 8501

          33  com.adobe.InDesign.AppFramework 0x00000001198cf785 0x1198c1000 + 59269

          34  PublicLib.dylib               0x000000010ac271f0 CmdUtils::ProcessCommand(ICommand*) + 64

          35  com.adobe.InDesign.PDF         0x000000011d1f28d9 0x11d037000 + 1816793

          36  com.adobe.InDesign.AppFramework 0x00000001199ca8bc 0x1198c1000 + 1087676

          37  com.adobe.InDesign.AppFramework 0x00000001199fc6ef 0x1198c1000 + 1292015

          38  com.adobe.InDesign.AppFramework 0x00000001199fd3ad 0x1198c1000 + 1295277

          39  com.adobe.InDesign.AppFramework 0x00000001199fa870 0x1198c1000 + 1284208

          40  com.adobe.InDesign.AppFramework 0x00000001199feeb2 0x1198c1000 + 1302194

          41  com.adobe.boost_threads.framework 0x000000010abb694a boost::thread::start_thread_noexcept() + 426

          42  libsystem_pthread.dylib       0x00007fff8dac105a _pthread_body + 131

          43  libsystem_pthread.dylib       0x00007fff8dac0fd7 _pthread_start + 176

          44  libsystem_pthread.dylib       0x00007fff8dabe3ed thread_start + 13

           

           

          [Trimmed by Moderator -- Crash logs make forum navigation unwieldy. Please post logs on pastebin.com or other external server and provide links]

          • 3. Re: Font works fine until you try to change it or export a pdf
            Willi Adelberger Most Valuable Participant
            1. Never outline fonts in InDesign. Never, except for reasons to use the form of a letter as a frame.
            2. Do you use any font management software? If so, which one, which version?
            3. What font is causing the problem? Is it a free font or a commercial font?
            1 person found this helpful
            • 4. Re: Font works fine until you try to change it or export a pdf
              jane-e Adobe Community Professional

              If saving as idml does not work, try copying pages to a new document with the pages panel menu.

               

              If that fails, try half the pages.

               

              If that fails, try half of those pages. And so on.

               

              It could be one item on one page and not the entire font.

               

              Try .idml first.