It sounds like you didn't pay much attention to the license agreement that you accepted when you signed up for a subscription. Just about everything you are objecting to is detailed in it. If you read thru it and can find something was done that was not identified in the agreement then you should definitely contact Adobe Customer Support and pursue resolution. Since I am not an employee I have no way of determining what subscription you signed up for without you identifying it, but I can say that it is normal for some plans to increase in price after the first year.
I just realized, aren't businesses required to email receipts for purchases, even online purchases? I have several other online memberships, and for all of those other memberships, I get a receipt for each renewal. If they had sent me a receipt, then I would have been informed to be able to cancel the membership within the 15 day period set by Adobe.
Thanks for replying! Yes I did see on my membership page that they can increase the price anytime. However, I checked the license agreement and I don't see anything that exempts them from issuing a receipt like all other companies do. They can increase the price all they want but they should still email a receipt or at least a notification after they have charged me. That way, if the price is unacceptable I could have cancelled the membership within the 15 day period.
As Ned said, other users can't help
While the forums are open 24/7 you may not contact Adobe support at all times
Chat help: Mon - Fri 5am - 7pm (US Pacific Time) <=== NOTE DAYS AND TIME
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Creative Cloud support (all Creative Cloud customer service issues)
While I cannot disagree that it is best practice to provide an invoice/receipt when you accept (or take) payment from a customer, Adobe apparently can. They do provide the option to get a receipt...
Print a payment receipt or invoice | Creative Cloud
Taking web design classes at a community college required a Adobe Creative Cloud account which,
I signed up for 1 year at $19.99.
Checking my bank account I noticed price increase on my Adobe Creative Cloud subscription of $11.
I tried to contact Adobe to find out why the price increase and was told the $19.99 was a 1 year
introductory rate, even though I was assured, repeatedly, by Adobe when I purchased the subscription on 8-20-2015, that rates had not increased since 2012 and an increase was highly
After talking to Adobe (once through Adobe online support and once by phone) I was told there was
nothing they could do about the price increase. I told them I would call back to cancel my subscription after Final Cut Pro was purchased for me.
The next day when tried to cancel my adobe creative cloud I was told I had to pay $168+ (before account would be cancelled) because I had signed up for an ANNUAL subscription and even though the 1 year subscription had ended in August, Adobe automatically renewed my subscription and raising the price by $11 without any notification.
I received no notification that this renewal was taking place. I was assured during initial
Sign up this plan would remain the same price.
Checking my original sign up email, received from Adobe, on signup in 8-20-2015, there is no indication or mention of automatic renewal nor penalty for discontinue after the one year contract has been completed and paid for in full. My 1 year subscription was complete on 8-20-2016.
As a student this subscription was mandatory with the community college I intended
and I kept it for one year.
I no longer take classes that require Adobe products and have no further use for Adobe products.
I plan to contact COLLEGE OF THE MAINLANDS to make sure they are aware of Adobe
Practices of auto lock in after contract term is up and Adobe’s refusal to cancel this subscription (AFTER I’VE COMPLETED AND PAID A 1 YEAR SUBSCRIPTION) without an additional payment of
I am incredibly disappointed in the support (lack of) I've received trying to remedy this.
After my purchase of FINAL CUT PRO, I was told the original price of $19.99 would be honored,
But, I no longer need 2 editing programs and I no longer have school requirements to
have Adobe Cloud For Students.
This is a very dark policy you have pertaining to auto renewal without any approval or
As of today I have filed charge disputes with my credit card company as well as my bank as well as uninstall all Adobe programs from my computer and tablet.
ADOBE POLICY (EVEN RENEWED CONTRACT INFO) DOES NOT MENTION A CHARGE WITH AUTO RENEWAL
AFTER 1 YEAR SUBSCRIPTION HAS BEEN PAID. NOR DID ADOBE NOTIFY ME OF AUTO-RENEWAL AT THE TIME OF
MY ORIGINAL SUBSCRIPTION PURCHASE LAST YEAR.
I HAVE ALL ORIGINAL DOCUMENTATION.
I have responded to your query in .https://forums.adobe.com/message/9094257?tstart=0#9094257
However I would also request you to always go through terms & conditions prior to any purchase.
recently signed io a £19.99 subscription to Adobe Stlock with one free month which I am half way through now but for some reason I Have had four charges to my account for £7.19. Does anyone know what these charges are for. I'm supposed to have 10 free image Licences, I've only used 4.