4 Replies Latest reply on Oct 19, 2017 5:33 PM by derek lau @ adobe.com

    a pdf document that is blank

    Gh11 Level 1

      I have a pdf document that's when viewed in adobe reader ios (9.3.5) ,the last version of adobe, shows blank pages although the file is totally fine on ibooks and on adobe pc so what could that be?

        • 1. Re: a pdf document that is blank
          sb116 Adobe Employee

          Hi Gh11

           

          I request you to please upgrade to Adobe Reader DC to be able to view your files like you wish to.

          Also once you update the application, you benefit from the latest functional enhancements and improved security measures.

           

          Regards,
          Supriya

          • 2. Re: a pdf document that is blank
            larryr84112298

            My issue is still unresolved.

             

             

            A new hard drive had to be installed because it was starting to fail

             

             

             

            My Operating system was also upgraded to Windows 10

             

             

            Down loaded Abobe Reader DC (Reader DC 2015.017.20050 English for windows)

             

             

            Re-loaded Adobe Acrobat X Standard

             

             

            And Windows 10 came with Acrobat Distiller X

             

             

            Before the above change to my laptop; was able to create pdf files AND HAD THE ABILITY TO ATTACH SUBSEQUENT DOCUMENTS TO THE PFD (WORD docs, EXCEL SPREADSHEETS AND OTHER SCANNED docs)

             

             

            After the above changes can now only create the pfd document. It is no longer possible to attached subsequently created documents to an already created pdf .

             

             

            Why the loss of this functionality?

             

             

            Larry

            • 3. Re: a pdf document that is blank
              melyndar77840366

              If you are opening a pdf document and it is blank click on the following:

              On Adobe toolbar menu click Edit

              Scroll down and click Preferences

              Click Accessibility

              After clicking "Accessibility" on the top right where it says "Document Colors Option" make sure the "Replace Document Colors" box is UNCHECKED.

               

              After uninstalling and re-installing and trying to speak to customer service thinking it was a program error, I was able to FINALLY figure it out on my own.

              • 4. Re: a pdf document that is blank
                derek lau @ adobe.com Adobe Employee

                hi Gh11,

                 

                I send you an email to ask if you will share the file which you have experienced the issue for our investigation.

                 

                Thank you for your patience