2 Replies Latest reply on Oct 3, 2016 9:57 AM by Blom0140

    Photoshop Express Crashes Note 4

    Blom0140 Level 1

      I have a Samsung Note 4 with Android 6.0 (Marshmallow) and it constantly crashes. I've sent in numerous error logs but have never heard back. Can you help resolve this please?

        • 1. Re: Photoshop Express Crashes Note 4
          smriti mehra Adobe Employee

          Hi,

           

          Sorry to hear that it is crashing on your device. It will be very helpful if you can give us some more details:

           

          1. Does it crash when you try to do any particular operation ?

          2. Are you able to launch the App and select an Image for Edit?

          3. If yes, are you trying to edit any particular image.

           

          Thanks,

          Smriti

          • 2. Re: Photoshop Express Crashes Note 4
            Blom0140 Level 1

            Hi,I can select an image to edit. Sometimes it crashes when I try to crop, sometimes it crashes when I'm trying to add filters, sometimes it crashes when I'm making adjustments to clarity/shadows/highlights/etc. There isn't a distinct process of edits that I make that causes it to crash. I would say I only have about 30 seconds of use before it crashes. It doesn't matter what image I'm trying to edit.Thanks, Tara