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I understand your client might be sensitive about sharing information, but we'll need more information in order to help. See Asking Better Questions (PhoneGap Forum) for the kind of information that might be of assistance. In particular, I'm curious what (if any) UI framework you are using for your app.
If possible, a screenshot or video of the issue would also help. I can imagine what you're seeing, but that may not match reality.
Ok I actually managed to solve the problem myself sorry for not giving more information in the beginning.
The issue was that the ionic keyboard plugin I was using was automatically hiding the toolbar on the select switcher, so I just added this line to my device ready to be sure.