Hi there. I've had a Phantom 4 for several months, but only started having problems with its integration into Lightroom in the past few days. If I import photos directly from the micro SD card into Lightroom, many of them have digital artifacts in the form of stripes across the image:
If I right click on the image in Lightroom and select "Show in Finder" the image in the finder also has the artifacts on it. The same thing happens if I try to import the files directly into Photoshop.
BUT, if I copy the files to my computer's hard drive and then look at them in Photoshop (or even iPhoto) they look fine:
This leads me to believe that the issue is when the Adobe software is importing the images. I have corresponded with DJI's tech support and sent them this original file, and they confirmed that the file is fine, and they suggested the issue is somewhere on Adobe's end. Has anyone else experienced this, or have a suggestion for me? Thank you.
P.S. I am running Lightroom 2015.7 and Photoshop 2015.5.1, and my Phantom's firmware is up to date.
This is file corruption caused by a malfunctioning piece of hardware. The fact that other viewers show the photo properly is because those other software are looking at the JPG preview that is embedded in the file and is often uncorrupted.
You need to determine which piece of hard ware is the culprit by importing using other hardware, and importing using an entirely different computer (if possible). The problem could be camera card, card reader or USB cable, hard disk, computer memory.
Thank you. I believe that has solved the problem; it was my card reader. When I tried a different card reader the files imported just fine. Appreciate it; that had not occurred to me. Have a great day!