1 Reply Latest reply on Oct 8, 2016 9:04 PM by John T Smith

    Issue with the downloading

    Night Gaunt 123

      I bought the After Effects CC 2015.3 from the creative cloud. This was after I used up the trial version, paid the monthly plan. 

      However, I can't download the thing. Every time I open up the creative cloud, it still says that the trial version is expired and that I should buy the thing

      to keep using it. I even got the mail with the details of the shopping. Uninstalling After Effects doesn't work and closing and opening the Cloud doesn't do jack.


      Can someone tell me why I ca't use the product that I bought?