2 Replies Latest reply on Oct 10, 2016 7:12 AM by MobileDeveloperCK

    Problem

    2010ken

      i have acrobat files which just will not open.

       

      i get an. Error messages requires acrobat DC for widows mac etc. But I have this on my laptop but without any success. And yes I do have the latest version.

       

      on my ipad I also have the latest version of acrobat but still can't open the files.

       

      this is driving me insane have now spent 2 full days on this problem. Please, please anybody

        • 1. Re: Problem
          Bernd Alheit Adobe Community Professional & MVP

          How did you open the files?

          • 2. Re: Problem
            MobileDeveloperCK Adobe Employee

            Hi 2010ken,

             

            Is this the Alert message that you saw in Acrobat Reader on your iPad?

            XFAForm.png

            (Tap/click the image above to enlarge)

             

            Unfortunately, Acrobat Reader mobile apps (for iOS, Android, Windows Phone) do not support static or dynamic XFA forms that are authored with Adobe LiveCycle Designer.

             

            However, you should be able to view the PDF document in the desktop version of Acrobat Reader on a Windows or Mac computer.

             

            Do you see a different error message when you try to open it on a Windows or Mac computer?  Is it possible that your default PDF viewer on your Windows or Mac computer is not Acrobat Reader DC for Windows or Mac?