1 Reply Latest reply on Oct 10, 2016 3:33 AM by jürgens99777631

    Lightroom 6.7 crashes at start (code 40000015)

    jürgens99777631 Level 1

      Hi there!

       

      As the title says, LR crashes at startup. A week ago, when last started, it worked fine.

       

      Here is the crash report:

       

      Problemsignatur:

        Problemereignisname: APPCRASH

        Anwendungsname: lightroom.exe

        Anwendungsversion: 6.7.0.10

        Anwendungszeitstempel: 57dd74b0

        Fehlermodulname: MSVCR120.dll

        Fehlermodulversion: 12.0.21005.1

        Fehlermodulzeitstempel: 524f83ff

        Ausnahmecode: 40000015

        Ausnahmeoffset: 0000000000074a46

        Betriebsystemversion: 6.1.7601.2.1.0.256.1

        Gebietsschema-ID: 3079

        Zusatzinformation 1: 0133

        Zusatzinformation 2: 0133ab70a08f7ec2da18403ad9fb0964

        Zusatzinformation 3: de4d

        Zusatzinformation 4: de4d88d638817414a7f8dec068c67b31

       

       

      Photoshop works fine.

       

       

      My Specs:

       

      Windows 7 64 Bit (almost fresh install)

      Geforce GTX 960

      (everything is up to date)

       

       

      What I already tried:

       

      -) Disabling everything listed in mscofnig under System start - restart

      -) Installing the latest Visual C++ Redistributable Packages - restart

      -) Uninstall LR, Photoshop and Creative Cloud - restart - running the Adobe CC Cleaner Tool and did a fresh installation - restart

       

      The Adobe CC Cleaner Tool didn't throw any errors but a warning:

      [Mon Oct 10 00:08:42 2016] Action : Deleting the C:\Program Files (x86)\Common Files\Adobe\backup20161010T000830 folder as there is no product deleted.

      [Mon Oct 10 00:08:42 2016] LOG FILE SAVED TO: C:\Users\HI\AppData\Local\Temp\Adobe Creative Cloud Cleaner Tool.log

      [Mon Oct 10 00:08:42 2016] Adobe Creative Cloud Cleaner Tool completed successfully

      [Mon Oct 10 00:08:42 2016]

      [Mon Oct 10 00:08:42 2016] *-*-*-*-*-*- ::START:: - SUMMARY OF Warnings -*-*-*-*-*-*

      [Mon Oct 10 00:08:30 2016] DB does not exist at: C:\Program Files (x86)\Common Files\Adobe\caps\Media_db.db

      [Mon Oct 10 00:08:42 2016] *-*-*-*-*-*- :: END :: - SUMMARY OF Warnings -*-*-*-*-*-*

      [Mon Oct 10 00:08:42 2016] ---------------------------------------------------------

      [Mon Oct 10 00:08:42 2016] *=*=*=*=*=*=*=*=* :: End Session :: *=*=*=*=*=*=*=*=*=*=*

      [Mon Oct 10 00:08:42 2016] ---------------------------------------------------------

       

       

       

      Unfortunately none of those things worked, still get the same error.

      Interesting detail: the error message shows up twice.

       

      Can someone help me out please?